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if it is stated in your policies, you can charge his credit card with your terminal. The credit card information can be found on the confirmation letter. If this doesn´t work, there is no way out. I´m afraid that you will never receive the money.
Good luck !
there is no way to charge the credit card through the Booking.com extranet. This option is not provided. Moreover, it is not advised to charge a guest´s card if you have not communicated it before. If you want to charge a card before arrival, you should state it in your policies. Otherwise you could get in trouble.
Have a lovely day