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Thank you for sharing your knowledge in your informative article.
I have started at the top of your list and I am implementing your suggestions one by one and will look at the effect in one month's time.
Thank you once again
My name is John Amis and I run a Guest House in Bedfordview, Johannesburg in South Africa.
Our property consists of three double rooms and a single room, all with en-suite bathrooms, as well as a self catering apartment consisting of two double bedrooms.
We are hoping to obtain some sound advice on handling the ongoing upsetting occurrences of cancelled bookings and no-shows
John and Pam
Thanks, Maryke. I totally agree with your points, although they are not all that easy to implement on an ongoing basis.