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and I forgot to say that the guest that complain about the cold is the same without socks on his feets and without shoes ... or another one with the tong shoes ... Let say that walking arround the flat the whole day in underwear in winter may not be the best idea as well
I was expecting a more constructive or clever feedback ... if I have to consider 400 Euros / month to warm it is what I get from the bookings... on top of remembering you that we use coal and we have to manually add coal and clean daily the ash...
The idea of the electrical blanket is quite good but knowing Spain if the essential water that drink the guest on the bed fall on the blanket and he died I will get a lucky full pension entrance to the jail for life.
I will not complain too much as it will fix 2 things:
1) you finaly get off the guest (the one that troll you with the cold)2) I will be warm in winter and fresh in summer and everything include (full pension) in the Jail (food and drinks for free for life)Nevertheless we do prewarm 2hours before checkin ... we do have the portable heater with wheels (the 3000W unit with gas) ... And I forgot to say that the duvets are all with more than 400gr / m2 ... and the last one that we purchase is 500gr / m2Even without the heater, the windows open, without the electrical blanket these weight of feather is more than enough to keep someone warm (if healthy of course). I would like to remember that we are not a hospital, kids pension or 3rd age pension.
and we also know that the heater are normally switch off when sleeping time (23 to 8) to say something ... and this happen in many places.
So to get a guest complain about the cold at 6am because i just came back from his night shift is just a troll
review is allways a "dangerous", "sensitive" topic. I currently have 6.6 over 72 reviews ... Some are fair. some are really nice to read and get and unfortunatly there is also the dark side with bad review of 2.5 that are fully in line to destroy your business, what you do and your efforts on top of beeing unfair. I have also notice that even if you renew the unit and can ask Booking.com to remove reviews that are not anymore in line with the unit (renew) or not making any sense anymore they do not bother to remove it till the 2 years period. What I have learn from it is that when nowadays I still get bookings (less then before with a better rate) and a customer complain about something that he dislike or ask for a refund bcs of this or that I just tell that we have fill all the description in details 100% (Property page score and there is no room for gap between what he selected and what was offer even if some will still build expectations or dream about what they wish and get) and with a average review of 6.6 and the fact that the guest can read all the review he should know what expect and there is no space for fraud about what he pay, describe, offer, quality and so on.It is also painful sometimes to see that you may have done everything perfect and nice and cheap and so on and so on and some will still barf on you in the review.
On the score the guest still have the last word but at least you can still reply to his none-sense and keep things clear for the next one and with the time may be not select who comes but with your reply the no-wanted may also not book and you will be able to build your target customers as well in match with the "spirit" or features of the property.
I will not say that ppl use a lot the TV when they stay somewhere outside their house as the purpose is to visit or relax somewhere else. But something that we have to take in account is that you may face a rainy day or have kids that want to see cartoons or just after a day of visits, sightseeing or trecking just want to sit down, relax and watch a movie. That is why I think that the wifi for free and nice bandwith is a MUST and all the TVs must be able to stream movies (amazon prime, netflix ...) perfectly. On our side the smallest TV is 49" (prices are also dropping for big sizes with smart TV included) with smart TV and amazon prime (cheaper than Netflix) and just perfect as the standard price is for 4 TV and have 4 units and there is no password or username to enter as you register each TV manualy once. The XBox or Playstation sounds too much from my point of view and nowadays some can travel with their nintendo that you can also plug to a smart TV ... On a Pillow point of view we offer feather ones (60x60) and you can allways adapt to be more soft or hard if you squeeze on one side or the other.We only offer 1 for single beds and 2 for doubles as we do not see to point to get like some hotels (we are a guest house) many pillows that after are just move from the bed to the floor or nearby chair leaving that one full of pillows.
For the free minibar I will say that free tea & coffee in room is our idea but free coca cola or beer is not as it will be unfair to charge a bit more to every booking if someone do not want a drink in room. In the same way that we feel that a guest should be able to choose with or without breakfast rate or in our case we only offer without (apartment kind of lodging)
the function do not work since at least 6 month (when I saw it) but it could have been much more time ... and is just how they query the DataBase ... (no a huge bug to fix).
And when the guest does a mistake bcs he did not read the description or did not want to ... they will mark you with a 2.5 and open complains to the local gov, police office, consumer office, booking itself etc etc etc ... and you will have to give explanation to everyone and as everyone as lost time with the guest storry and will not charge the guest for their time they will try to put the fault on you to sponsor everyone and give everyone with homes, holidays, food and money...Welcome to Spain
After month Booking.com has admit that was a bug... but after month it is still not fix and even if it is not critical ... ppl can still book without the filters we can still consider as a major bug as we are out of competition if the guest tick that 2 filters... the only way to "still" be display is either to consider the flat as rooms with the share kitchen, bathroom, living room or ...To be honest really disapointed about how Booking.com handle this cases and some others ...On high demand dates they did not bother to check our policies and prices that we carefully change on our channel manager and ask them to double check with us ("Partner") and we when a booking came with 6 month in advance and we raise the issue (not in match with price and policy) 1hour after the request they did not want us to allow the cancelation. Now we are in a grey zone ... Booking.com is bothering us and is unclear and play with us like a cat play with a almost death mouse ...Booking.com do not care about their bugs, issues, if sales goes well or bad, to change the account manager only when they want but if you ask they do not bother etc etc.
On my side even if I have to give many thanks for the average sales of the last 2 years I also have to give few disapointements on how some low sales have happen, how reviews are done and some issues are handle as well. I like to be positive and look the bright and full side but also know and point some weaknesses.
On my side, my turst on Booking.com is lost and it is also why few days back we decide to resign from Booking.com payment (as we cannot rely on them and do not see so many advantages) it is a bit more hassle to handle payments but we also get the money earlier (when we receive the booking) and not in some cases 45 days after checkout on top of may be some disputes and so on.Let me also tell you that even if the description and the pictures are perfect you will still be able to get guests that do not pay any attention one the description and pictures of the unit that they book and will still blame you and open legal actions to bother you like hell even if they are wrong... but as the administration allways have to collect money somehow and cannot charge the guest for that ... they will still focus on you to stole you money somehow for somewhat.
Dear Leandri Klopper,
I have the same issue as the one that you describe and Booking.com did not give me any answer that I cansider satisfactory. If we offer a flat with inside few rooms and as an example 3 singe beds and 1 double bed ...That unit will not pop up for guest when they filter with "double bed" neither "2 single beds" as inside the same unit there is other beds ....
From my point of view we should be able to still display this case as we can consider that we are not shitting the guest and he will still have what he is looking for (a couple to sleep in the same bed or friends to sleep in separate beds what ever is the arrangment).
Obvioulsy when you have 3 o 4 beds in the unit is not 1 double or 2 single beds but the answer to the guest is from my point of view still the same and even better in a flat ...
I strongly think that Booking.com should take this case as an "exception" and allow flats or family rooms to still being selected inside this filter of double bed and 2 single and even more when we apply prices link to the occupancy.
Let see if more ppl join this topic and being able to raise our voice in order to get some actions.