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Barry, thank you for your elaborate answer, but ....;
1)the review was 100% real, I know that, and I can prove that beyond the shadow of a doubt. I it were fake, I would not pursue this so vigorously, you run the risk of getting blacklisted.
2)so there must be something else. I think it´s "Natural Language Analysis". This because a BdC-operator told me the review was deemed "non-genuine". We know that Amazon uses an external service to check reviews by natural language. Just like somebody who is "cooking the books" has a certain statistical preference for using certain (groups of) numbers, fake reviewers have a statistically relevant preference for using certain (group of ) words, capitalisation, interpunction and grammatical constructs. E.g. Google just opened up its Natural Language API and if you read the docs, that is exactly what it can do.
3)if you contract such a service, you cannot do this per review, it will saturate network traffic. You run a scheduled batch-job in the wee hours, sending a 1000 rows at a time, they get processed and you receive 1000 answers back: this one is OK, this one too, this one is fake, etc. This behaviour is consistent with what happened. The review was there, then 24 hours later is was deleted
4)Just as you do not shoot the bookkeeper immediately when you find a statistical anomaly in his numbers, you also should not trust Natural Language Analysis. As I wrote before, it´s AI, which means statistics, and there is always a margin of error; cleverly crafted Reviews slip by unnoticed, AND REAL REVIEWS WHICH, UNLUCKY ENOUGH, USE THE WORDING WHICH IS MODELED AS "FAKE", are wrongfully flagged as such. That´s why I called it a "false positive".
5)Booking, so far, has offered no possibility to challenge, no redress. I can prove it is real, and BdC is wrong. We work very hard for our reviews and I don´t want to be shot by an algorithm, that´s it.
So thanks again for your response, but I know I am right and I will pursue this as far as I can.
PS. If I am right, this might happen to anyone of us, anytime: a real review which is marked as fake and deleted. That´s why it is so important to get into contact with BdC, so they can fine-tune their model, preventing further false-positives.
I am new to this forum, have no idea who Barry is. How do I contact him?
PS Leuk te zien dat u ook uit NL komt. Wij ook weg. Al 26 jaar.
Looking for exactly the same answer.