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This was the first option I thought of but I let guests do self check-out. I live 70 km from the apartment that I rent on booking.com. I should always mention the return of the damage deposit via bank transfer but I doubt guests would be confident.
Really sorry to hear about your bad experience with paypal, Beth the Dentist.
I tried to set on my extranet the damage deposit of 150€ with payement via Paypal, but during the week I had it, no reservation came.
I was thinking of trying again but after reading about your experience, I'm reconsidering it.
I think that above all, potential guests arew suspicious of damage deposit not directly managed by the platform, as it happens with airbnb or alike.
The fact is, it's absurde that booking.com doesn't do it!
Hi Mario, I asked to add the following to "the fine print" section of my listing page
Please note that a city tax of EUR 1 per person, per night is not included in the total price and should be paid on site. This tax is charged to guests aged 13 and older. It is subject to a maximum amount of EUR 7 per guest.
The phrase refers to Lisbon tourist tax.
You have to go to your extranet > property > your description > the fine print > request a change
Or call them and have it added over the phone.
Then I email each and every guest, one or 2 weeks before arrival, repeting the information that I will charge cash the city tourist tax.
Hope to have helped you!
You have to ask the support center to put a written disclaimer which states your city's tax rules. I did it for my listed apartment.
I'm a host too and I'm sorry to say:
- no, there is no way a host can cancel a reservation
- regarding the deposit it's not just and Indonesian issue, it's a worldwide issue. Booking.com just don't deal with deposit.
Really sad, but that's reality.
Booking.com should defend its so called "partners" instead of leaving them in the void.
This of us owners being left hostages of bed reviews even when the guests try to literally escape without paying is something that should be taken in serious consideration by booking.com.
ARE YOU JOKING?!?! This simply shouldn't happen!
Each and every short let platform defend owners from bias or unfair reviews and I don't see any reason why booking.com should defend us too.
Just calling us partners I don't think is enaugh.