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Hi - Just to let you know I agree with all of the above comments - it's incredibly frustrating when you offer an excellent service and they are unappreciative or just want to take advantage of you.Fortunately Booking.com have recently enabled you to give feedback on guests. Make you you use this service - guests need to be genuine in their feedback.
Hope this helps
Charge a deposit - that you take immediately - but can be refundable if they need to cancel.
We ask for a 30% deposit of the full amount which we allow to be refunded if they cancel within a month. However, you can change the refund time to suit your business model.
That way they have made a financial commitment to stay and you have verified that the booking is genuine.
Hope this helps - Fee
Hi Richard - we charge a 30% deposit, which is refundable if they cancel within a certain period both through booking.com and our own website. You can also do a pre-authorise on the credit card to check that it is valid. Definitely worth doing to make sure they are genuine bookings. Hope this helps :)