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... it's your last chance for access to all areas without guests being everywhere. Make sure EVERYTHING is as it should be. Have a hyper detailed check list for every tiny little thing.
Everything functions correctly and is in good condition.
All nooks and crannies are spotless after a detailed, deep clean.
Hinges, sliders, knobs, catches, locks, curtain rails are all spot on.
Any extra equipment is correctly set and fully functional.
Don't forget light bulbs!
Check linen for imperfections.
Don't worry, that answer was placed after already finding the setting.
The system has changed a little since then as well.
In extranet first go to Rates & Availability
At the top of your page is the select dates box and also a tick box for Restrictions, check that and the available restrictions will appear. For the minimum stay setting there is usually a default maximum of 7 days, if you want longer you'll need to request BDC to increase the limit.
"I treat my guests the way I would like to be treated!!!"
Most definitely THE golden rule.
It can be easy to forget this, especially when faced with a less than happy or surly guest. Always remember guests have just completed a journey to arrive at your door and are probably tired and weary, they are not in their best spirits.
The amount of guests that arrive like this but are then full-on friendly the next morning because they are grateful of your warm, understanding welcome they received, even if they didn't show it at the time.
It costs nothing to smile and be friendly and the trade is called "hospitality" after all.
No seriously, we do decorate the reception and general ground floor areas. Unfortunately none of us are very good at it so definitely no photos!
There used to be a back to front way of doing it but BDC removed the feature.
1) Yes, it is only a problem on BDC. They do very little vetting of cards that come through the system, leaving that to us hosts.
Not all countries have the Payments by Booking system available, as we don't.
2) This is an annoyance and happens from time to time, the Invalid Card reporting system seems erratic on this. Sometimes a last-minute, invalid card will only be given one hour to re-present a valid card, other times 24 hours which is obviously plain daft.
We also receive bookings within 24 hours of check-in that are not marked as last minute at all, confused.....yup!
3) Not at all, as long as you use the correct procedure i.e. use the report card as invalid button on the booking page, wait 24 hours and then cancel (assuming no valid is presented) the reservation at no cost to yourself.
I personally believe that us hosts should be allowed to enter the amount of hours the booker has to re-present a valid card before cancellation. You get a sixth sense for scammers and time wasters and it would be nice to clear them off the system much quicker.
Yes, it would be very sensible.
In the meantime here is the main list again.
By message is not an acceptable method.
Customer must actually make the cancellation first. According to your cancellation policies you may then grant, refuse, charge or whatever.