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Thank you very much, David. The "lock" has never appeared before and I assumed it was locked! Happily the number of my other bookings are there.
However, it is very distressing to hear that I will have "zero chance of enforcing your policies". Ouch!
I have since noticed on the Pulse app that my guest was indicated that there was a 50% cancellation fee but for some reason B.com had automatically put a line through the amount with the message that they "will not be charged" this amount!!! I am staggered. I have asked B.com for my money which was falsely indicated on their site as not payable.
Here we go again!!! A guest booked 3 days ago for tomorrow night. I emailed them THREE times asking for their arrival time, any special diets, etc but no reply. I asked Booking.com to contact them on my behalf because contact numbers now appear to be "locked" on all bookings received since Jan 2019.
Within moments, the booking was cancelled!!!
The Policy clearly states that a late cancellation incurs a 50% charge of the total rate.
I composed an email pointing this out politely, with my bank details, but the email did not go through - presumably because they had cancelled and our line of communication had ended. I have now emailed Booking.com to contact them on my behalf. Let's see.
Should there not be a positive outcome, I will start to add the name and nationality of all those who behave in this way without paying the cancellation fee, on this Forum. This is not the first time this has happened and Booking.com have never dealt with the issue.
There is no point having the Policies if they cannot be enforced.
What a way to start 2019!!
I had tried the Genius programme for most of this year and noticed they tended to be the ones that cancelled. I also noticed that they often didn't realise they were Genius members and were entitled to a 10% discount, so I was losing valuable income unncessarily. So I have pulled out of the programme, certainly for the rest of the high season and will review it again from October. Since pulling out of the Genius programme I have continued to receive bookings and at my higher, normal rate. Phew!
This year is the first time I have had a few No Shows and despite having their supposed address and mobile phone details, it makes no difference. When I tried to chase them on the day of arrival the message was "this mobile phone is turned off". Alarm bells did go off but I had no other way of communicating other than the dedicated Booking.com email address but still no response.
Are these people ever vetted or pursued by Booking.com or even "blacklisted"?
Other chats on this Forum have suggested a more rigorous degree of contact with guests prior to their arrival to ensure some form of dialogue (and deposit) is made, with the option to cancel their booking if they do not pay a deposit or respond to your communications.
Totally agree with all the comments and issues above. I do feel that it would not take much for Booking.com to add another tab to enable property owners to create their own directions - particularly by car which is how most guests tend to arrive (in Devon, anyway). The country lanes are very narrow and daunting for most people and SatNav insists of directing them down the back lanes which can be extremely narrow rather than along main roads and one country lane.
Guests sometimes arrive either annoyed it has been so complicated or nervous - hence the sometimes negative comments made about Location. In reality, it is very simple to get here. Will try to add a Google map link but it is so much simpler if Booking.com expand Directions beyond that from an airport!! Fingers crossed.