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But they are NOT charged these amounts and the property owner usually receives nothing because the booker is usually either bogus or uncontactable (their email address is blocked once they are marked as No Show) and often the property owner does not have access to their credit card details. This is a loophole and the Booking.com statement is all words and no action. When I chased them up recently about what Bkg.com told me afterwards was a bogus booker, they invited me to chase the bogus booker for the money knowing full well I would NEVER get it. Good luck!
Thank you very much, David. The "lock" has never appeared before and I assumed it was locked! Happily the number of my other bookings are there.
However, it is very distressing to hear that I will have "zero chance of enforcing your policies". Ouch!
I have since noticed on the Pulse app that my guest was indicated that there was a 50% cancellation fee but for some reason B.com had automatically put a line through the amount with the message that they "will not be charged" this amount!!! I am staggered. I have asked B.com for my money which was falsely indicated on their site as not payable.
Here we go again!!! A guest booked 3 days ago for tomorrow night. I emailed them THREE times asking for their arrival time, any special diets, etc but no reply. I asked Booking.com to contact them on my behalf because contact numbers now appear to be "locked" on all bookings received since Jan 2019.
Within moments, the booking was cancelled!!!
The Policy clearly states that a late cancellation incurs a 50% charge of the total rate.
I composed an email pointing this out politely, with my bank details, but the email did not go through - presumably because they had cancelled and our line of communication had ended. I have now emailed Booking.com to contact them on my behalf. Let's see.
Should there not be a positive outcome, I will start to add the name and nationality of all those who behave in this way without paying the cancellation fee, on this Forum. This is not the first time this has happened and Booking.com have never dealt with the issue.
There is no point having the Policies if they cannot be enforced.
What a way to start 2019!!
Yet another example of the need to BLACKLIST guests who are No Shows and don't bother to let you know or apologise. They clearly DO NOT CARE and potential income is lost. I see no reason at all for not listing these people. I did ask in an earlier post about putting names on this group but do not appear to have received a reply. So maybe if we start putting names, someone from BKG.com will respond.
All useful thoughts but I still feel strongly that bkg.com should also take some stance on No Shows as they clearly do not care otherwise they would contact the property to apologise or give a reason for not showing up.
I think bkg.com should make it clear in the T&Cs/Contract that, should they not show up/pay, then they will be put on a "blacklist" and not be allowed to book with them for at least 6 months.
I would also like to give the names of anyone who is a No Show in this Forum in order to alert fellow B&B/hotel etc owners that they should be vigilant or not accept their booking or ask them to pay immediately otherwise their booking dates will be opened up for someone else to book.
Perhaps Bkg.com could respond to this idea.
As I have only one room of B&B it is not worth the additional cost of taking card payments (plus 15% to Booking.com).
I know Booking.com now offer a service, for which they do not charge, to take payment for bookings on our behalf. Has anyone used this yet? If so, how did you find it? Did you receive payment immediately? Hopefully, it unearths any bogus or selfish guests who decide to be a "No Show".
I had tried the Genius programme for most of this year and noticed they tended to be the ones that cancelled. I also noticed that they often didn't realise they were Genius members and were entitled to a 10% discount, so I was losing valuable income unncessarily. So I have pulled out of the programme, certainly for the rest of the high season and will review it again from October. Since pulling out of the Genius programme I have continued to receive bookings and at my higher, normal rate. Phew!
This year is the first time I have had a few No Shows and despite having their supposed address and mobile phone details, it makes no difference. When I tried to chase them on the day of arrival the message was "this mobile phone is turned off". Alarm bells did go off but I had no other way of communicating other than the dedicated Booking.com email address but still no response.
Are these people ever vetted or pursued by Booking.com or even "blacklisted"?
Other chats on this Forum have suggested a more rigorous degree of contact with guests prior to their arrival to ensure some form of dialogue (and deposit) is made, with the option to cancel their booking if they do not pay a deposit or respond to your communications.