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Let´s wait for BDC to confirm that point
Well, I particularly already work with the other platforms, we are even Superhost on Airbnb but we cannot deny that BDC moves a lot of reservations and at the moment they are a monster in the holiday business, that's why I currently think they have left the partners abandoned and they can apply the commissions they want and those who disagree, little or nothing can do. I myself have an unpaid bill since August and nobody explains anything to me or respond to emails or calls, this is simply embarrassing, and says a lot about a company like BDC.
if it was a refundable reservation BDC dont have right to commision for that, if it was the otherway around, a NON Refundable reservation then you get your payment and BDC their commision.
Well, I´m thinking cancel my "payments trough BDC" and start to charge the guests directly. There are several options in the market to get one of those devices or talk with your bank to see if they have more information.
I been trying to contact them since September 2nd, emails or calls, no success, I think that they are now so big that it seems we don´t care too much for them.
Good luck
Thank you very much for your response Fluff, as I said, the guest forward me the email that BDC sent him saying "payment successfully trough BDC" he been charged few weeks before the arrival and on the reservation details says "guest paid in advance".
Yes, they charged me commission for this reservation.
Apart of the missing money, what I can´t understand is why nobody at BDC give me an explanation when I asked them, they just simply ignore me, and this is so frustrating.
Thank you again
Fran