Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
I agree with you Mikhaylovan82, sometimes the ratings are very confusing. I think you must concentrate on your overall score and accept that everybody is different. It is very hard for people to give anyone full marks for everything. I get the same thing with the "Location" score. Everybody can see where I am before they book ... located in the middle of the town, with busy traffic and sometimes lots of pedestrians, I'm not on a farm or a beach or in the mountains, and it is obvious from my pictures, and yet I get 10 for everything and 7.5 for location :-/
Yes, I have also experienced confusion around payment. Sometimes guests think they have paid by credit card, but they haven't and it is a bit embarrassing. I usually print the guest record sheet from the extranet to show as proof. I had some guests who paid for their stay directly to Booking.com, well in advance of their trip. It was a full month stay, and so it represented quite a bit of money. Receiving the payout from Booking.com in the middle of the month after they left (they left in January and I was paid in February) was very hard on my cash flow. I have since then been trying to get guests to pay directly into my account instead, and am still working out if I can use PayPal to support this. While I do have card facilities, they demand that the card and the cardholder be present when I process a transaction. so virtual credit cards are useless to me.