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Thank you so much for your reply and the laugh! I am sure your showering babe was an absolutely breathtaking beaut! Thank you also for the knowledge that that previous persons comments shall be deleted within another year..Sheez, I shall plod on..
Thank you also Martina Stoeker for your input. All much appreciated and nice to talk to fellow "sufferers!" Hahahaa
I have been reading through these comments, and can relate to each and everyone..it would appear that we are all in the same boat!
However, the question that I would like to put out there, is how does one get booking.com to pull a seriously nasty review? (Or why do they allow publication in the first place?) This time last year, I had a guest from hell who utterly destroyed my accommodation. I immediately marked her down for misconduct, however booking.com still published her damning review - which by the way, had absolutely nothing to do with the accommodation, just her own actions. I had many replies from booking.com saying they do not tolerate bad behaviour etc, yet to date, her hateful review is still up! I feel totally blind sided by bc, who promise us all the protection but no action was taken at the time at all, (apart from some meaningless emails) and no follow ups were done either. Surely we are able to request a review to be pulled? Especially after one year?
If anyone can help with regards to this, it would be most appreciated.