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Cancellations - Last Minute or < 48 hours to check-in. Using the cancel reservation button in Reservation detail page will not always be available. In this scenario , simply copy the booking number and send BdC support the booking number and message to confirm cancellation and set the refund terms , be succinct, concise. don't waffle, no long winded sentences.
Extranet > Inbox > Booking Messages,
Click on right, the See Contact Options,
Choose Reservations, cancellation. Click on Contact us at bottom.
copy paste booking number in.
Enter message confirming agreement, and they will get to it when they do.
I do not see this. And upon opening the booking reservation, i cannot click the cancel button too.
Mine was indeed booked last min on 19 march. Just one day after Malaysia announces a lock down and 14 day quarantine. It caused more than 50,000 (maybe more) Malaysian workers trying to enter Singapore and all of them needed accomodation.