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Anne in your case I would have no hesitation in charging the guests credit card with the cost of replacement or repair. If B.com charged the customer for the original cost of the stay then I would ring B.com and get them to charge the customers credit card. I had a guest who left our self catering unit in a terrible dirty condition I rang Booking.com and got them to charge the customers credit card for the extra cleaning fee. Remember always to take pictures of anything you are charging them for.