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I think there are only the two options Sergiu - iron them yourself by whatever method and accept that the time taken is just part of the pleasure of being an accommodation provider, or send them out to a laundry. We chose a middle path and do towels and pillow cases in house, but send sheets and duvet covers out to the laundry (who do a much better job than we ever could).
Whilst it is never mentioned, I think everything having the right creases from ironing helps the overall quality "feel" of the accommodation.
I'm afraid I agree with David - to avoid this occurring again Fred, I would mark the apartment "not available" until you get your card terminal sorted... and if this is your first time with a card terminal test it out by charging one of your own cards with a small sum first to make sure everything is working properly.
.... and - at the risk of appearing cynical - they are then read and interpreted in a manner that means they should not be charged....
Not sure this is helpful Chris, but when I want to avoid certain guests "Graduation Ceremonies" etc I simply put a long minimum stay over the period - this tends to discourage groups that may cause trouble...
I cannot think of any way out of your existing problem however, I do hope you had a good "charge for damages" policy included... maybe the next time the parents contact you the answer may be to adopt a "sweetness and light" approach and mention you are no longer worried since the card holder will be paying for any damages.
What is "schoolies week" not something we have in the UK - or at least not by that name!
I can understand both sides of this argument, like others I have decided not to offer a non-refundable rate - just to avoid the tales of woe from customers trying to avoid being charged... too much hassle!
However, much though you may think it "unreasonable" Mark - you pressed the accept button. As Paul said "Learn from it and move on."
Interesting question Judith, but I suspect one better addressed to Booking.com rather than here on the partners forum... this is not a problem I have ever encountered.
Reports of possible fraudulent use of Booking.com to obtain UK Visa's can be made online at - https://www.amsallegations.homeoffice.gov.uk/default.aspx/RenderForm/?F.Name=Lf62UB7cz4C
I have tried shortening this link, but it appears the full link has to be used to reach the right page.
If you are in the UK Inamangeorge - I believe Queensborough have a booking system that allows the proprietors to "report back" on guests. I used them many years ago - before their current system started and their bookings back then were not worth much, but for a fee I understand they now offer Channel Manager and this "Guest reporting" system...