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Bed & Breakfast helps to manage expectations Claire, but you will never stop people looking down their nose at your accommodation... fact of life. People arrive here and on occasion clearly think they have booked a four star hotel rather than a four star B&B!
I found one of our local choir groups were looking to clear some back-issue CD's they had made some years ago... I offered a very low price and purchased about four box loads - still giving these out to guests that "please" me during their stay. A local choir singing in York Minster goes down very well with the guests, even those that usually only listen to digital music.
Most people will have a local choir - go and ask them.
Ah Holidayrent.... exactly the reason we banned children.... mind some adults make a fair attempt to make a mess of things as well!
Volpino - if it worries you, then I think I would consider retiring and selling the property off.
Unfortunately, if people get to know your age and concerns they may "spread the word" and cause you more grief.
I'm afraid we are back to the old question Volpino - are you prepared to lose the money?
Here we reject the client (I would rather have the accommodation empty then risk the possible damage people like this are likely to cause!) then mark them as "no shows" (the booking you expected was not the one that arrived!) and say the card was invalid on Booking.com. You lose your money, but they cannot then leave a review on Bdc.
The choice is loss of money or loss of reputation via a bad review - your choice.
In the UK tea and coffee making facilities are expected in all rooms - we offer a choice of a dozen different teas/herbal drinks in every room plus coffee, if you do not have these in each room then the British will expect this to come as a "room service" particularly early in the morning when they wake up - since I am busy prepping breakfast then, trays in rooms are far better.
Yes, occasionally the teas go missing with the guest, but this is not too common, most recognise that if everyone did this then the service would be withdrawn fairly quickly.
We have a small sign in each room and in the room information telling each guest to ring the front door bell if they need anything, since the bell is portable and moves round the house with us, we found this works better than a fixed bell in the house which we may not hear.
Not sure that this is the best way to encourage repeat business TT, I find most guests prefer contact with the owner... but everyone runs their business their own way.