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Totally in agreement, exact same thing happens to me as well, they close the ticket so that I cannot reply. I send 6 messages or so, all ignored or receiving a non-sense reply...then when you call and get some kind of help and ask for a name you are only provided with a first name which accounts for millions of people around the globe, asked for the full name and got the first name again so then I asked if it is just "First name" there is no last name and I got a reply in the affirmative. A total joke...and a rip-off 19% commission for doing nothing! Only good for marketing and getting bookings but when it comes to customer care (because in reality we are BDC's customers and not the guests...without us BDC would have nothing to sell) BDC is rubbish...other platforms charge much less commissions and their customer care is impeccable...I can see why, for example, Airbnb is rising...and if BDC are not careful of the way they treat customers they will fail no matter how big...Nokia was big as well...