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About if i can pay our hostel invoice with a Credit card

Hello, im Danny from slow monkey hostel in santa teresa costa rica, i had a client Who stayed in our hostel and she couldnt pay the total amount of her staying, i contacted her to see what we can do because we dont have any Credit card machine to take the money that she had to pay, we Just accept cash. So im wondering if we can use her Credit card to pay the invoice of the hostel which is similar to the debt she had to pay to us. 


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BrookAve 4 months ago

 

In general no, not unless they make it available for your country as anexception to the rest of us.

See the finance , overview page for pay options.

 

Consider a 3rd party service online using the bank info they provide on the finance overview page for their bank details.

 

google for online payment services so you can send the guest a payment link and they do their part.

 

2022 Info graphic How to get help

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Slow Monkey Hostel 4 months ago

This is my case , she owes over $900 USD,  She secretly left the hostel to avoid payment . She Just was in contact for me saying i can use her card información to Bill her for her stay. She is now not responding.  What do you advice us to do in this situation ? 

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BrookAve 4 months ago

 

  • ah, then open the reservation details page
  • click Report Guest, tick follow up box, and block guest box.
  • after filling it al out and submit, follow up with a phone call to the partner support team to find out what they can do for you

 

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Slow Monkey Hostel 4 months ago

Okay great i have followed the reporting guest steps but now i cannot find the number to call to get help , can you please provide that ? 

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BrookAve 4 months ago

 

ah come on now, read the infographic, 

I spent hours designing that, so partners  like you can quickly and easily find the contact methods and how to.

 

 

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Slow Monkey Hostel 4 months ago

Hello brooke i cannot find a number to call , i have been searching and have found nothing - can you please help me with providing the phone number . I have followed your dirección as well as tried to find it other places. Maybe it is easy to find but i cannot ?? Can you please help

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BrookAve 4 months ago

 

Joseph, Mary and the wee donkey.... ./facepalm


 

  1. from the info above phone method
  2. from my old signature how to contact partner support via private assigned number in inbox

 

Message or Call BdC Partner Support 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom, See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Method 3:  *** public main lines via Where you can reach us