Answered Answered

Booking payment


I have guests who check-in last 22 November.

Till today 1st of December, I didn't receive any payment from Booking.com.

Is it normal?


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Jarratt - Acco… 1 month ago

Hi Isabel, 

It is hard to answer your question without knowing more about your property listing and how you have your payments and policies set up, but also just to note this forum is for general tips, advice and questions, for assistance with a specific reservation please contact the partner support team (details below). 


You will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'. 


You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts. 


Kind regards,