Answered Answered


Hello. One of our guest has reservation for four rooms with 3791459118 reservation number. They spent the first night with us. After the first night, they say that they want to leave our facility and that they will only pay for the first night, otherwise they will complain about us and make bad comments. They demanded to leave, expressing that a mishap was compensated and the breakfast times we declared did not suit their cats. These guests, whose payments have been withdrawn from their credit cards, ignore the guarantee that they will be provided with the best service during their stay and demand only the first night of their stay to be canceled with simple excuses. They also made a statement that if the remaining days are not canceled as they wish, they will expose us to bad comments in different media. I would like you to consider the requests that will come from this reservation under these conditions.

user avatar image
Claire - Accou… 1 month ago

Hi there,



Please use the Inbox in your Booking.com account for question regarding reservations. This is the proper channel to use. 



You can compose a message or give them a call via your extranet under Inbox > Booking.com messages. From here you will either see a ‘Contact Us’ button or ‘See Contact Options’  then under contact us select the relevant topic > Other > then click ‘See all contact Options > Message or Call.



Kindly note that your extranet is the best place to seek help as your inquiry will go to a specific department depending on the topic you choose when you send a message.


Kind regards,



Natasha Sardo 1 month ago

I have tried ALL avenues to remove our property from Booking.com and cancel the contract.  Could you PLEASE assist?????