A guest modified their booking to a future date because cancelling would have incurred charges. They have now cancelled that date and as it’s outside the cancellation policy date won’t have to pay me. Anyone had this situation before?

Is there any way to recover the charges of a cancelled booking when in the above situation.  I can see now that they always intended to cancel and not be charged by moving their booking date to the future, then cancelling that date within my cancellation policy.

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BrookAve 1 month ago

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You also can contact partner support via 3 methods below

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  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


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how to contact partner support via private assigned number in inbox