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Has anyone found a way to contact Booking.com Financial Control directly? They owe me 2 months income

I have spent the whole of August trying to establish why Booking.com have not paid me for my July bookings, and today they have put up on the extranet that there will be NO PAYOUT again for my August bookings!  Phone calls, emails, and even a recorded delivery letter to the head office in Amsterdam has brought me very little response, and no solution.  Financial Controls eventual response to my emails suggests there is a problem with my bank account!  But this cannot be the case as (a) I have had the same bank account since long before I worked with Booking.com and (b) this does not explain why they are already saying (on 1st September) they will not payout for August bookings!

On top of this I am being charged commission on a number of overbookings that I discovered at the end of May, when the synchronisation between Booking.com and Airbnb broke down.  I did everything i could to co-operate with resolving the issue even though I did nothing to cause the problem in the first place.

Has anyone else had an experience like this?  I am desperate now as I have had no income for the last 2 months...


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BrookAve 4 months ago


Hi Moira,


First Step is use the contact info on the Finance page.


Then for a follow up make a message to Partner Support via Extranet, this creates a trackable case.


It does sound odd, but likely theres a lot more to this than we know, try phone partner support for a status update.




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox