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Answered Answered

I have been blocked from getting payment and bookings.No one at booking.com can help.

I contacted Finance customer Service and another department but no one will help.They withholding payment because they claim they need to ID my location but no one contacts myself to do this.


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Christopher Slack 2 months ago

How do you even contact booking.com I've been trying to navigate the site to do so 4 days almost the week

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ann Gallagher 2 months ago

I Contacted through external finance.No help they gave me a number for customer support no help.I phoned customer service no help note they continue to cut you off.I will never take another booking through this company again.I doubt will recive money they owe myself.

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Nicola Roberts 2 months ago

We’re having the same issue in fact hundreds are! It’s ridiculous! They say they send a letter but I don’t know anyone who’s received one! But they still expect you to host guests but still don’t pay ! 

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ann Gallagher 2 months ago

I will never host again for them .I intend to find email address for cheif excecutive This is theft they hold back money from hundreds of hosts.

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Nicola Roberts 2 months ago

If you check through threads you’ll find the email addresses of the ceo etc 🤞 they must owe millions! It’s getting noticed now though! 

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Yvonne Burns 1 month ago

Nicola i cant see the ceo e mail address do you have it at all Thanks

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Claire - Accou… 2 months ago

Hi Ann,

 

The best thing to do would be to call Booking.com directly to see if they can do an alternative verification for you, like a possible video call if the team that manages your country can do this. I'm sorry you're having to wait a long time. I assure you myself and my colleagues have all raised all the concerns from all the messages we see on this forum.

 

Here are the phone numbers. 

Kind regards,

Claire

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Hannah Lee 1 month ago

Hi Claire from accounts..don't you think we have tried everything think you and jarred need to go and take a run and jump as sounds like we are paying for you lot to repeat yourselves hope booking.com give you your big bonus and pay check in time for Xmas while we all scrimp and save while booking.com Rob us

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Esther Carter 1 month ago

Here's a really simple resolution for booking.com. Have a look and see what you owe people then pay it. Just an idea....otherwise it's considered theft holding on to something that doesn't belong to you. Have a look at the dictionary definition. I have been fobbed off for 2 weeks now with the same words. "Oh I am so sorry. It's been escalated to the finance department" 

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Balzat Kabdygaliyva 15 days ago

They just fool you even after a lot of time has passed. Booking.com will tell you before it was to contact, they themselves are to blame, and the fact that a month has passed since the first contact with them, they did not hear or see. They are simply deaf and dumb, and they are masters of appropriating money and invoicing you for not receiving money. All victims just need to get together and file a lawsuit. They understand that for that kind of money they will not come to court alone and become impudent. If everyone gets together and comes to court, then this is a very large amount. A thousand people who have suffered.