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Answered Answered

Invoice generated and payment not received

I have not received payment for the rented house and they are charging me a commission tax, is that right? There should be no receipt of payment at the tax discount?


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Janita - Accou… 1 month ago

Hi Eliendna, 

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services or Finance team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options. They should be able to explain your specific invoice and payments with you. 

Thanks!