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No payouts for the last Three Months and no way of ACTUALLY contacting Finanical Control....
For the last three months I have phoned Partner Help and emailed numerous times per week and have only had automated email responses and no solutions.
Booking.com owe me £3,700 plus and I have no way of finding out why they are not paying it or actually having the money paid to me.
I am sick of the "sorrys" and the "I understands" from the poor armless Customer Services staff. None of this helps put money in my overdrawn account or pays any of my bills!!!
Anyone got any ideas? Is anyone at Booking.com even reading these?
The only legal advice I have been given is to file for insolvency!!!
their service is pathetic these days, i tried contacting customer suppert many times like you, they just forward our messages to someone, and that someone never come back with a reply..
Hi!
Unfortunately, I have exactly the same problem…
Never had in the past similar payment problems…cannot understand why!!!
Hope BDC responds the soonest!!!
NO, they wont respond.. even if they respond they will come up with these lines, ' we understand your frustuation'we understand your concerns' our specialized teams will get in touch' etc..lol
Hi M,
I am sorry to hear of your frustrations and thank you for your patience with the finance team. Please send a message directly to the Finance team from your extranet. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
I have of course done that! Nearly every day for 3 months I have either emailed or telephoned! As you would have seen if you had looked at my extranet inbox. Nothing but stock answers and sympathy - neither of which elevate my financial pain or personal anxiety
Hi Moira,
I appreciate you following the correct channels. For security reasons, unfortunately I am not able to check your extranet inbox and help in specific property cases as this forum is for general questions only. Again, I am sorry to hear of your frustrations and I have passed on the feedback regarding the timing of these messages.
this DOES not work!!!! Numerous msges sent like this with NO response!!!!
We send the same message over and over again but you guys don't take the time to read and understand, you just copy and paste replies. You guys are becoming fraudulent.
Agree 💯 %!!!
Something is not alright here and BDC is acting like a scam
Hi Giesela,
We are reading each of these message and responding to them the same as we are passing on the information we have received. Unfortunately this information has not changed between the messages that you are sending repeatedly. The team still has a backlog and we encourage you to send through the message via the extranet so you can be on this list as well. Thank you for your patience and understanding.
what kind of backlog takes a quarter of a year to be solved?
Yes the information in my messages doesn't change but yet you guys fail to see the point. I sent BOOKING.COM my bank statement to prove that I didn't receive the money but yet you say its been sent. Sent where? It shows on the bank statement that it wasn't received. So please assist me as a PARTNER and check where that money is
Hi Giesela,
We are unable to assist with specific property information here as we do not have access to which account yours is due to security reasons. If you would like to have someone address your questions as to where the money was sent etc please reach out to your local team for further assistance. We will not be able to assist you on this platform.
Hi Greenhaze, where is your accommodation established???
Exactly the same with me!!!!
The Support Team cannot help us on this matter…they are just apologizing every time…
It’s very unprofessional that Finance is not replying to our requests!!!
I cannot believe that BDC is treating us like this!!!
Very sorry BDC but you have disappointed many of your partners!!!
my property is in india.
i have problem with finance, and also location verification.. its been 14 week.. yes, i am not exaggerating , it is really 14 weeks, there is no solution for my location verification..
Hi Greenhaze,
Thank you for reaching out. Please direct your request for a location verification to the team by sending them a message. Thank you for your patience in waiting for them to schedule this.
That doesn't help! I'm not able to verify location for 2 years!
I asked twice to resend, one recently - nothing happens. And support only replies with common phrases and basically nothing ever gets sorted by them. It's quite pointless to write those messages, they just offer to resend at best.
@janita, do you think we are here directly without writing to them ? they just respond with common phrases.. i can post all the screenshots, i have written more than 100 messages to them for my 7 properties, they dont care..
It is very sad that so many partners have payment problems and BDC doesn’t bother to give explanation for this attitude!!!
Wish everyone the best.
No they don’t reply!
Hi Nicola and welcome to the Partner Community!!!
Your property is magnificent!!!
Keep on sending messages to BDC…the more the better… maybe someday they will respond!!!
Have a wonderful day!!!
Thank you. It’s all new to me and we’re finding it very scary being just a small business. There are many people here having the same issues. One is on with them now! Been owed money And closed since March! 😳. Good luck 🤞
I fully understand your worries…
It is scary and frustrating!!!
Maybe you should change your payment policy if it is possible…
Some partners use a POS and have no problems…just an idea…
Cheers!!!
Thanks but they’ve also closed us! Saying they need to check we’re not a scam! All our hard work! Even promoting them! Our position is on google trip advisor and air bnb as well as our own site and open street so they can find us. No calls when promised! So people have to stay at home! Because that call may come! 😥
Oh I see!!!
That’s awful…
Was your property verified before you received your bookings???
I’ve never had any letters from them and didn’t know anything about them but been busy since we opened in August completely full. Been in contact about other things but nothing said! I have up coming bookings which they want me to honour! 😉 if their not keeping their side of the contract! There are people who have never heard of this and been with them for years.
It is just a shame I 'm in the same situation ...
How you can just sill answer that we have to go through the assistance channel !which is totally unefficient !
You block money which seems totally illegal !!
You need to help parnters and go inside your organisation and find the right person to settle this issue which is not isolated as you can see the numerous complaints of partners !
Awful situation!!!
Hi Moira,
Thank you for your message and I am sorry to hear of your frustrations.
The Finance team can be reached via your extranet by sending them a message. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Thank you for your patience in waiting for a response from them. As this is a forum for general questions, I am unable to assist in your specific case unfortunately.
TOTALLY WRONG !!!
Your reply on this forum is just as bad as the rest of the company! We have sent MULTIPLE messages via the extranet, also messages directly to our Account Manager, which he finally forwarded to the Regional Manager in Brazil for Booking.com as he also got no response internally from the Financial Department. We only get canned robotic replies on the Extranet AND 7-9 days after each message (not the promised 48 hours or less).
A question: has your company FIRED everyone in your Financial Department, is that why they are incapable of providing a human response? Or if not, PERHAPS THEY SHOULD BE FIRED!!
A message for your company: NEVER treat your MOST IMPORTANT CUSTOMERS (the accommodation venues) in this manner! Without us you have NO PRODUCT TO SELL and you will be out of business in a flash!
Dear Janita,
Thanks for your reply….
My name is Maria, I am from Oropos, Greece and had no problem at all for the last 4 years and always have been inspiring partners to join BDC payment system…and all of a sudden not only BDC is not paying me but also doesn’t give a reasonable explanation!!!!
Unfortunately, I have also send numerous messages through my Extranet inbox…but all I get is….” Please have patience “
My local BDC Office used to be excellent…now all they could tell me is that they know there is a delay in payments but I have to have patience!!!
I have been patient since August…
I understand that this Community is for exchanging experiences and ideas how to serve and make our guests feel comfortable and have unforgettable moments but not being paid is a huge problem for us partners….
My property has a 9.9 review and I have been a member of this Community from the moment I listed my property…
Thanks to this Community I have managed to serve my guests the best way…have made friends…even BDC…and I am very happy for this…but not getting paid is a tremendous inconvenience for me…I feel disappointed and cannot afford to pay my bills…
Hope your Finance Dept can understand that Partners with financial problems cannot survive…
Thanks again for your post and have a beautiful day!
is there any news with the payouts Sam also from 2 month and didnt get my payout I don't know why , also its issued in the website !!!!!
Hi there! I have EXACTLY the same issue!!! Booking.com owe us money of close to $5000 and we have had no way of solbing this. I am going to proceed either with legal actions and take this to Current Affair and Media
Have you searched FB? There’s a group set up specifically for this topic unfortunately it’s not letting me post the link! https://www.facebook.com/groups/285775963361036/permalink/3062789279774… Try that.
Hi everyone,
As an ex-host, I understand that this is really frustrating. I really wish I can help, but like any other companies, there are limitations and constraints. I am also curious to why haven't you been paid. There must be some kind of explanation. Booking.com is a listed company, accounts need to tally and vetted for audit purposes. I've had my fair share of frustrations when it comes to payments on my personal affairs. Keep trying and go through the proper channels to get in touch with Booking.com. Have it in writing too!
Cheers.
In the research that’s being compiled there’s thousands of hosts waiting for their money. It must run i to the millions and they’ve done their job in good faith and the customers have paid in good faith. Why should businesses be told to go for insolvency because their doing their bit but booking won’t pay?
Hi !!!!
…there must be some kind of explanation…
That is exactly what we are asking for…but BDC Finance Dept doesn’t give us any!!!
I have send messages, attachments, again and again through my Extranet inbox…but still nobody gives an explanation only automated replies and apologies for delay…
Life is to small for worries!!!
Cheers!!!
The same with me no answers no actions just auto replays !!
This is very unusual for BDC…
Cannot understand why!!!
I've not been paid for a booking beginning of August
I opted out of vcc and they say system is having problems paying me
Getting all mixed messages and excuses as to why they can't pay me 1600 euros
However they made me pay their commission
I don't know what to do to get the money
Hi Partner and welcome to the club!
Sorry to hear you have same problems!!!
I have exchanged over 50 email messages through my Extranet inbox and still not a professional reply to my finance problems…
This is not BDC….
I guess we have to keep on sending messages and hopefully our payments will arrive the soonest…
I am also in a desperate situation because I have lost my confidence and trust in BDC!!!
BDC used to reply to my messages on the spot…and now it’s like I am talking to the wall!!!
Wish everyone a good day…
exactly, they were really good, i think they went bankrupt..
guys, after seeing so many partners suffering from booking.com, i have decided to create a page/social media account in the name ' save booking.com partners' ... lets do it? i hope we grow till it reaches their team..
I think it will be a good move and we will get answers , to make them change this silly way with the partners , they didnt answer any thing now ,
Hello!
A partner has also created following account in fb…maybe you would like to join…
https://www.facebook.com/groups/285775963361036/permalink/3062778446441…
Have a nice day.
Hello all,
To the above feedback from Janita and Kavina, I just wanted to note that the issues shared both here and in similar posts are being taken seriously and your voices are being heard, this has been escalated internally and I/we will continue to do so. I realise this is an extremely frustrating situation for you and hope your individual cases are resolved soon.
Kind regards,
Jarratt
Hello Jarratt - Account Advisor and thanks for your feedback…
Hope too…
Have a nice day…
I am trying to reach booking.com since 3 months every day with regards to our payout, no reply from finance team. In Oman we cannot charge VCC still they have kept us on this option and collected all the prepaid reservation since a year assuring amount will be transferred through bank transfer. Till date no transfer, no reply with regards to payout. No direct contact with the finance team, no relationship manager to handle the matter, its really frustrating.
Dar Al Deyafa Hotel Apartment 359816
Muscat Oman