1
Answered

No payouts for the last Three Months and no way of ACTUALLY contacting Finanical Control....

For the last three months I have phoned Partner Help and emailed numerous times per week and have only had automated email responses and no solutions. 

Booking.com owe me £3,700 plus and I have no way of finding out why they are not paying it or actually having the money paid to me.

I am sick of the "sorrys" and the "I understands" from the poor armless Customer Services staff.   None of this helps put money in my overdrawn account or pays any of my bills!!!

Anyone got any ideas?  Is anyone at Booking.com even reading these?

The only legal advice I have been given is to file for insolvency!!!

 

 


2
Greenhaze Living

their service is pathetic these days, i tried contacting customer suppert many times like you, they just forward our messages to someone, and that someone never come back with a reply..

10
M Adamopoulou

Hi!

Unfortunately, I have exactly the same problem…

Never had in the past similar payment problems…cannot understand why!!!

 

Hope BDC responds the soonest!!!

 

 

2
Greenhaze Living

NO, they wont respond.. even if they respond they will come up with these lines, ' we understand your frustuation'we understand your concerns' our specialized teams will get in touch' etc..lol

B.
Janita - Accou…

Hi M, 

I am sorry to hear of your frustrations and thank you for your patience with the finance team. Please send a message directly to the Finance team from your extranet. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.

 

1
Moira Huggins

I have of course done that! Nearly every day for 3 months I have either emailed or telephoned! As you would have seen if you had looked at my extranet inbox. Nothing but stock answers and sympathy - neither of which elevate my financial pain or personal anxiety

B.
Janita - Accou…

Hi Moira, 

I appreciate you following the correct channels. For security reasons, unfortunately I am not able to check your extranet inbox and help in specific property cases as this forum is for general questions only. Again, I am sorry to hear of your frustrations and I have passed on the feedback regarding the timing of these messages. 

10
M Adamopoulou

Hi Greenhaze, where is your accommodation established???

Exactly the same with me!!!!

The Support Team cannot help us on this matter…they are just apologizing every time…

It’s very unprofessional that Finance is not replying to our requests!!!

I cannot believe that BDC is treating us like this!!!

 

Very sorry BDC but you have disappointed many of your partners!!!

 

 

2
Greenhaze Living

my property is in india. 

i have problem with finance, and also location verification.. its been 14 week.. yes, i am not exaggerating , it is really 14 weeks, there is no solution for my location verification..

B.
Janita - Accou…

Hi Greenhaze, 

Thank you for reaching out. Please direct your request for a location verification to the team by sending them a message. Thank you for your patience in waiting for them to schedule this. 

1
Sabina Khachaturian

That doesn't help! I'm not able to verify location for 2 years!

I asked twice to resend, one recently - nothing happens. And support only replies with common phrases and basically nothing ever gets sorted by them. It's quite pointless to write those messages, they just offer to resend at best.

2
Greenhaze Living

@janita, do you think we are here directly without writing to them ? they just respond with common phrases.. i can post all the screenshots, i have written more than 100 messages to them for my 7 properties, they dont care.. 

10
M Adamopoulou

It is very sad that so many partners have payment problems and BDC doesn’t bother to give explanation for this attitude!!!

 

Wish everyone the best.

10
M Adamopoulou

Hi Nicola and welcome to the Partner Community!!!

 

Your property is magnificent!!!

 

Keep on sending messages to BDC…the more the better… maybe someday they will respond!!!

 

Have a wonderful day!!!

2
Nicola Roberts

Thank you. It’s all new to me and we’re finding it very scary being just a small business. There are many people here having the same issues. One is on with them now! Been owed money And closed since March! 😳. Good luck 🤞 

10
M Adamopoulou

I fully understand your worries…

It is scary and frustrating!!!

Maybe you should change your payment policy if it is possible…

Some partners use a POS and have no problems…just an idea…

 

Cheers!!!

2
Nicola Roberts

Thanks but they’ve also closed us! Saying they need to check we’re not a scam! All our hard work! Even promoting them! Our position is on google trip advisor and air bnb as well as our own site and open street so they can find us. No calls when promised! So people have to stay at home! Because that call may come! 😥

10
M Adamopoulou

Oh I see!!!

That’s awful…

Was your property verified before you received your bookings???

2
Nicola Roberts

I’ve never had any letters from them and didn’t know anything about them but been busy since we opened in August completely full. Been in contact about other things but nothing said! I have up coming bookings which they want me to honour! 😉 if their not keeping their side of the contract! There are people who have never heard of this and been with them for years. 

B.
Janita - Accou…

Hi Moira, 

Thank you for your message and I am sorry to hear of your frustrations. 

The Finance team can be reached via your extranet by sending them a message. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.

Thank you for your patience in waiting for a response from them. As this is a forum for general questions, I am unable to assist in your specific case unfortunately. 

10
M Adamopoulou

Dear Janita,

Thanks for your reply….

My name is Maria, I am from Oropos, Greece and had no problem at all for the last 4 years and always have been inspiring partners to join BDC payment system…and all of a sudden not only BDC is not paying me but also doesn’t give a reasonable explanation!!!!

 

Unfortunately, I have also send numerous messages through my Extranet inbox…but all I get is….” Please have patience “

My local BDC Office used to be excellent…now all they could tell me is that they know there is a delay in payments but I have to have patience!!!

I have been patient since August…

I understand that this Community is for exchanging experiences and ideas how to serve and make our guests feel comfortable and have unforgettable moments but not being paid is a huge problem for us partners….

My property has a 9.9 review and I have been a member of this Community from the moment I listed my property…

Thanks to this Community I have managed to serve my guests the best way…have made friends…even BDC…and I am very happy for this…but not getting paid is a tremendous inconvenience for me…I feel disappointed and cannot afford to pay my bills…

 

Hope your Finance Dept can understand that Partners with financial problems cannot survive…

 

Thanks again for your post and have a beautiful day! 

1
Mohamed Mostaf…

is there any news with the payouts Sam also from 2 month and didnt get my payout I don't know why , also its issued in the website !!!!! 

1
Charlene Pretorius

Hi there! I have EXACTLY the same issue!!! Booking.com owe us money of close to $5000 and we have had no way of solbing this. I am going to proceed either with legal actions and take this to Current Affair and Media

B.
Account Adviso…

Hi everyone,

As an ex-host, I understand that this is really frustrating. I really wish I can help, but like any other companies, there are limitations and constraints. I am also curious to why haven't you been paid. There must be some kind of explanation. Booking.com is a listed company, accounts need to tally and vetted for audit purposes. I've had my fair share of frustrations when it comes to payments on my personal affairs. Keep trying and go through the proper channels to get in touch with Booking.com. Have it in writing too!

Cheers.

2
Nicola Roberts

In the research that’s being compiled there’s thousands of hosts waiting for their money. It must run i to the millions and they’ve done their job in good faith and the customers have paid in good faith. Why should businesses be told to go for insolvency because their doing their bit but booking won’t pay? 

10
M Adamopoulou

Hi !!!!

…there must be some kind of explanation…

 

That is exactly what we are asking for…but BDC Finance Dept doesn’t give us any!!!

 

I have send messages, attachments, again and again through my Extranet inbox…but still nobody gives an explanation only automated replies and apologies for delay…

Life is to small for worries!!!

Cheers!!!

 

1
Holiday Footprints

I've not been paid for a booking beginning of August

 

 I opted out  of vcc and they say system is having problems paying me 

 

Getting all mixed messages and excuses as to why they can't pay me 1600 euros 

 

However they made me pay their commission 

 

I don't know what to do to get the money 

 

10
M Adamopoulou

Hi Partner and welcome to the club!

 

Sorry to hear you have same problems!!!

 

I have exchanged over 50 email messages through my Extranet inbox and still not a professional reply to my finance problems…

This is not BDC….

 

I guess we have to keep on sending messages and hopefully our payments will arrive the soonest…

 

I am also in a desperate situation because I have lost my confidence and trust in BDC!!!

 

BDC used to reply to my messages on the spot…and now it’s like I am talking to the wall!!!

Wish everyone a good day…

 

2
Greenhaze Living

guys, after seeing so many partners suffering from booking.com, i have decided to create a page/social media account in the name ' save booking.com partners' ... lets do it? i hope we grow till it reaches their team..

1
Mohamed Mostaf…

I think it will be a good move and we will get answers , to make them change this silly way with the partners , they didnt answer any thing now , 

B.
Jarratt - Acco…

Hello all, 

To the above feedback from Janita and Kavina, I just wanted to note that the issues shared both here and in similar posts are being taken seriously and your voices are being heard, this has been escalated internally and I/we will continue to do so. I realise this is an extremely frustrating situation for you and hope your individual cases are resolved soon. 

 

Kind regards, 

Jarratt

2
Gulf Hotel Apartment

I am trying to reach booking.com since 3 months every day with regards to our payout, no reply from finance team. In Oman we cannot charge VCC still they have kept us on this option and collected all the prepaid reservation since a year assuring amount will be transferred through bank transfer. Till date no transfer, no reply with regards to payout. No direct contact with the finance team, no relationship manager to handle the matter, its really frustrating.

Dar Al Deyafa Hotel Apartment 359816

Muscat Oman 

10
M Adamopoulou

I agree with you so much and understand your furies…

 

My local BDC office used to be excellent…not anymore…all they can say is…we will pass your request to Finance Dept…and apologize for delay…

 

Hope BDC recovers soon!!!

1
shaun naude

Any alternative site to migrate to and we can have peace of mind? This is very bad!!!!

1
Esther Carter

Why is it so difficult to understand?  BDC have my money and won't give it to me.....even my 6 year old grandson understands!!  They are scamming us lot out of millions of pounds/euros.  Every day that goes by I am getting more and more stressed with this.  Just wish their office was in the UK.  Would be worth paying them a visit....

 

B.
Ivana Breig

Good afternoon All,

in addition to Jarratt's, Janita's and Kavina's comment, please note that we are escalating this via various channels and are trying to get a resolution for all individual cases as soon and as best as we can. 

We understand it is very frustrating and apologize for the amount of time it is taking.

Very best regards

Ivana 

 

10
M Adamopoulou

Hi Ivana,

Thanks for feedback but it has taken BDC a long long time to respond to partners…

 

I cannot believe that BDC after three or even more months cannot find the best resolution!!!

 

Wish you a beautiful day.

 

1
Esther Carter

An even simpler resolution would be to see what you owe people and pay them? Just an idea