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I have multiple recent review replies that have not been approved yet. The glitch is still there. I believe booking.com is not attempting to fix it, so why respond to reviews at all? Also, the scores are skewed. If the guest gives all 10's with no comments why is the final score a 3 or a 6? It should be a ten! Where are they getting these numbers from?
This reply is not accurate. I have recent review responses that have not been approved in a timely manner and some going back to Jan. 2019! It's affecting my score and making me angry. I also disagree with the overall scores. How can a guest give all 10's and the overall score be a 3.5? That's ridiculous. I agree with a 1-5 scale. If all marks are a 5, the total score should be a 5.
I am experiencing this same issue and it is affecting my score! I don't know how to contact booking.com. I have replies that are more than a month old that are waiting for approval.