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Why didn't you take the payment before the guest arrived? I take it 7 days before so if their card is declined and they don't give me the proper details within 24 hours, I can cancel their booking and take another guest.
Just advertise through Booking but I am on trip advisor too, I would be too overwhelmed otherwise.
I make my place stand out because I offer a lot more than all the other places in my area. Some apartment dont even offer tea or coffee, but with me they get 10 different types of tea, coffee, hot chocolate, biscuits, sweets, cereal, real milk, jams and marmalade, oil, vinegar and in the bathroom there are deodorants, body spray, mouthwash, hair spray, Q-tips, shampoo, conditioner, shower gel, hand cream, and not just little sachets, these are all full size bottles. And there is no waste because I use whats left in the bottles myself and replace with full ones. All my guests are amazed by what they get for the money, and because of that over half of my guests are repeats.
I live in the main house and rent out a self-contained annex. The only time I get guests asking or are surprised that I live here is from young people who think its a party house and obviously dont want the owner anywhere near the place. Almost all cancel their reservation when I tell them I live here. But that's not a bad thing. I have single business women stay and are very happy I am on site to reassure them this area is safe.
Don't be ridiculous Christine, of course you can cancel a booking. It's not prejudice to cancel someone coming to your place who has reviews of destroying it, inviting 20 people over for a party and underage drinking, etc.
Vesna, the guest wouldn't know we have reviewed them, it would only be for the hosts to see. As I explained in a previous message, we would give the guest a review, then if they booked somewhere else, a host could type in their name and/or payment card number to check its the same person, then the host could see the review of that guest left by other hosts, we could then decide if we wanted to accept their booking.