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Not accepting credit cards creates the obvious problems. You may have to change your booking.com settings to pre-paid, where the guest pays at the time of booking and booking.com will send you a virtual credit card number that can be charged when the guest checks out. If they cancel within your cancellation period, you don't have to worry as the virtual credit card stands. Hope this helps.
Laraine, I've be on to booking.com about this for a long time. I totally agree with you It's always the anonymous guests who leave a bad review. I say "stand up and be counted". No value what so ever.
If you have a 12 hour cancellation policy, and have it explained on the booking.com website that there is a charge when cancelling within 12 hours of arrival, then you have the right to charge the guest's credit card.
Always take a note of the guest's credit card. We always charge people when they check in. We are a motel without any other costs like breakfast, so the guest may as well pay up front as there are no additional costs staying with us.
Not sure that this is anything to do with booking.com Manu. When people leave a bad review you have the right to reply and just explain what happened. People who read the review and your reply will understand and won't hold it against you.
We scan every guest's credit card upon check-in. It gives us peace of mind and the guest is fully aware that we do have a record of their credit card and usually are on their best behaviour. If damage is intentional, we normally contact the guests by e-mail and explain why we are charging their credit card. Sofar only had to do it twice (red wine on the carpet and a blanket damaged). We also photograph the damage as proof.