Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
Laraine, I've be on to booking.com about this for a long time. I totally agree with you It's always the anonymous guests who leave a bad review. I say "stand up and be counted". No value what so ever.
Not sure that this is anything to do with booking.com Manu. When people leave a bad review you have the right to reply and just explain what happened. People who read the review and your reply will understand and won't hold it against you.
We scan every guest's credit card upon check-in. It gives us peace of mind and the guest is fully aware that we do have a record of their credit card and usually are on their best behaviour. If damage is intentional, we normally contact the guests by e-mail and explain why we are charging their credit card. Sofar only had to do it twice (red wine on the carpet and a blanket damaged). We also photograph the damage as proof.