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Hello Aaltjie, sorry cannot do as these documents are confidential but if you look at your documents received from B.com they must all balance in amounts. The resolution given to me was issue a valid tax invoice referencing Booking.com as recipient and not the guest, you do not take off the commission. Booking.com is not interested in receiving a copy of the invoice and at least you can balance your banking account income statement. How Booking.com balance their books at end of the day is their problem as long as authorities cannot proclaim money laundering I can live with it.
You have a valid point but this is b.com who actually are receiving payment upfront and have the luxury of transferring payment to an interest bearing investment account whilst you must wait until the 16th of the month after guests have left and receive no interest. Problem here is that if the advanced booking is only for a day or two and is cancelled by the guest you may have lost out on a guest looking for accommodation in excess of two days. This where b.com come in with their we are trying to find a guest to fill this period and payment is only guaranteed on the cancellation policy which is another kettle of fish.
Hello everyone out there, my name is Dave Wampach owner of Haka Hana B&B in Port Elizabeth, Eastern Cape, South Africa and have been running our establishment for past year and have mixed feelings on whether these various booking agents handle our establishments to our best interest. A question I have for you fine people is have you ever experienced reductions in your set rates and also to your cancellation or other policies with B.com that you know were not implemented by yourself?
When raising a query is it resolved in a manner which is acceptable or just brushed under the table?
When setting up rates all costs to operate must be identified per room/per night/per person and then a profit margin must be added. That is the figure needed to make the establishment viable.
Now we bring in the additional costs 1% Tourism Levy + 15% Commission then 15% Value Added Tax a total of 31%, but wait 15% commission is taken prior to VAT so in actual fact one is not paying only 15% commission and end result is your rate to operate is not what you calculated?
Now when discounts or reductions in rates is experienced this can actually put your earning into losses especially when visitors only book in for one night which calls for all linen and toweling to be laundered and rooms completely spring cleaned for next guest.(Keep up your standards here).
So when you look at the rates being charged remember to take off the overheads being commission, levies and Taxes.
Have a wonderful and bountiful time over this festive season.