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This goes back essentially, to booking.com being set up for hotels and not so much traditional B&B's. They call us and beg us to list with them but then we are limited to what we can say about our place and it does take away from our personal touch that we offer and that most people staying in a B&B want. Those booking last minute with booking.com rarely read all the information about our places and assume someone is sitting at the desk 24 hours a day. I agree with most here....leave them a message about self check-in and hope for the best. Those who will not even respond to a message sent over booking.com are actually rude and don't really deserve the extra pampering we offer. The Harkins House Inn Bed & Breakfast, Caldwell, Ohio