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I too am furious with booking.com and the way they have handled things. I am looking to make a formal complaint but cannot find out how to do it. I was sent a very threatening email today saying they would take legal action when I had paid all commission, although their automated service said I hadn't! I have been to my bank twice to discuss and kept in touch via the extranet with booking.com but I have had no personal communication with them until finally today where they realised the payment had been made in November. I have had nothing but trouble with this company since I joined in April 2019 and shall not be using them any longer. They have got far too big and there is no personal service whatsoever but they are very happy to take large amounts of commission.