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Dear Brooke and Booking.com,
Thank you very much for the wonderful Guest Review Award 2017 which I received today!
We opened our doors in April 2017 and were blessed in so many ways since then. It is hard work and requires a lot of dedication but we love what we do and truly enjoy to host every single guest who visits us. We made a lot of friends from all over the world and we look forward to meet many more in future. Our motto is to always give our very best to our guests and to make sure that they are happy and comfortable at all times. Thank you very much Booking.com for posting all the wonderful reviews from our guests and for all the advice and great service that you offer!
After several attempts to contact the guest in vain I dropped Bookin.com a mail and explained my dilemma. They immediately opened the availability of the room from their side and I received a new reservation within 8 hours from a different guest.