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Thanks @ fluff
So if we set “Guests can book this promotion 6 days before check-in day” the guest can only book the promotion on the sixth day before check-in? Not on the 5th, 4th etc but only on the 6th?
Yes, I agree that the secret deals are advertised to specific groups of guests who specifically subscribe to the newsletter, but surely 'Everyone' includes these 'Members and Newsletters subscribers' as well.
"Everyone", by its definition, must be "Members and Newsletters subscribers" and everyone else who are not members or subscribers.
We do the same too Zsolt.
Given that to become a Genius a guest only has to make 2 reservations within 2 years, soon there will be more Geniuses that regulars.
Hi guys. We have a similar problem (see the complete post here /en-gb/community/migliorare-la-performance/seasonality-breakfast ) in that we only serve breakfast from May through to end of September.
The problem is that if any of your rates contain breakfast then the ‘Do You serve meals’ within the “Facilities & Services” tab is automatically set to yes and because of this when a guest reserves a room that does not have breakfast included in the rate plan they are encouraged to “Enjoy a convenient The breakfast at the property for € XX per person, per night” in their reservation confirmation.
To counteract this, in our BDC ‘Fine Print’ it states that breakfast is only available from May to September and also within our ‘welcome’ message to theses guest we repeat that breakfast is only available from May to September.
It seems that Booking.com cannot cope with seasonailty.
So we've heard back from BDC.
They have no more information/articles on the subject but say that they can configure a room type called "Room decided at check-in" and at check-in we allocated whichever room type we like.
We have decided not to persue it any further as it seems too vague. As it is guests barely read T&Cs and then complain or leave negative reviews so we'll carrying on selling our 'non-consequtive' rooms via our website where we have greater control.
I'm going to start another feed asking the whole group if any one has the "Room decided at check-in" set up to see if we can get more feedback.
Hi all. So we got a reply from BDC....
"Thanks for getting in touch with us.
This is possibly but can only be done internally by one of our specialists. Please call us when it is convenient for you at +XXXXXXXXXX and we ill be happy to help set this up with you.
If you have any other questions the Partner Help Center covers many topics, and we’re always here to help."
So it still seems to be a bit of a secret. We have asked for more clarification of how it actually works before setting it up.
Shame about the referel back to Partner Help Center where there is absolutly no information about it.
We'll keep you updated as we learn more.
We have also asked via the extranet but it will take a while to get an answer.
We like the concept - it's like a mystery room. The guest pays a loooow price and gets which ever room we decide to allocate them. Room roulette.
We do something 'similar' on our web page already. We call it 'Non-consecutive' room. We have 5 different room types varying from interior with no view to exterior superior with large terrace. During busy periods we might actually have a room 'available' for a week - 10 days, but it is not always the same room. With a non-consecutive room a guest can have a room but will have to change room up to a maxium of 4 times during their stay. Some times if we receive a cancellation the Non-consecutive actually can become consecutive room for the same low rate.
It is a great way to fill up lose room nights.
I'm sure that it would entice more people to reserve rooms, but BDC have to keep a controlable extranet. It would be impossible for them to maintain an extranet that had enough options to suit every single hotel. For example we have a room type that has a view of a wall. There are 7 different view types available on BDC's room names list. A view of a wall is not one of them.
Try telling your guest about the "free greenfees at the local golf club or golf lessons" in another way. Send them a link to your facebook as part their personalised confirmation 'check out our facebook page for free greenfees'.