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still the same situation, the support is unreachable, or promise to call or write back but don't!
That's the whole problem - I did not get any response from support except for every time the same automatic message that somebody will respond within 2 days.
I have contacted booking.com representatives for weeks - I am not being paid for reservations I have not canceled myself - nor did I allow free cancellation after a special grace period due to corona (I have strict cancellation policy), I keep getting replies: "we have forwarded your message to a specialist and they will reply within 2 days" for over two weeks, nobody has replied!!!!! What to do?????
booking.com did not pay me for any cancellations for a month already! I have contacted them three times in the last few weeks and every time I received this automatic reply "We have forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime." and then no response!