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The same thing has happened to me . I set a minimum of 3 nights stay but have now had two single bookings in a row!!
My comment still stands . I see that the Olympic judge system is fair and that the score should perhaps be done like that but its not just the score it is what is said that people remember.
The guy who wrote my very bad review didn't even get into the apartment...yet he still commented on cleanliness, comfort etc. How can he tell how comfortable the apartment is if he hasn't read the instructions and found the key to even enter the place!!! Guests reading that review don't know he didn't stay there and they will remember those nasty very untrue comments .
However what is really unfair with the booking.com system is that I wasn't allowed to put up my comment. As I said before I explained what had happened and that the guy hadn't stayed in my place and that I refunded him half of his money.....but booking.com wouldn't let me post that. So people reading his comment don't know the other side of the story.
Is that fair?
I dont think the booking.com review system is very fair. I have had one very bad review from someone who said they couldnt get into the house . ( They hadnt read the instructions and so didnt know the code to the lock box to get the key) They waited a few hours then went to a Hotel.They had rung my home phone but I was out giving my son a driving lesson . I rang them back as soon as I got home , a few times. They didnt answer their phone so I sent them a message on the booking.com site, with the key code and a message saying I had sent them the instructions. They replied saying they had gone to a hotel and asked for a refund. I contacted booking.com who rang them. BDC asked me if I would be happy to refund half the money.... even though clearly it had been their fault that they had not read the instructions. ( they are Arabic and my instructions are in English , though there is also Google maps!!) . I agreed because I felt sorry for them , having had a long drive and a long wait with a young daughter.... ( I am possible the biggest sucker out!!)
I then noticed that they had given me a very very bad review
" Good points No good points "
"The entrance to the apartment is like a deserted building" etc
This has obviously had a very negative impact on my bookings with many cancellations following. and a lowered rating.
I wrote a reply to his review but even though I was very very polite and only outlined the facts...that he hadnt read the instructions, and that I had refunded half his payment, my review has not been published.
I would like this review removed and I think also it is a very unfair system that we are not able to respond to guests ,,,unless it is positive.
Airbnb have a much fairer system, where both guests and hosts are encouraged to write reviews and both are published.
Has anyone else had this issue?