Help and support

Due to the unprecedented level of disruption caused by the current travel restrictions, there has been a large increase in the number of cancellation requests and date modification...

Last updated: 20 January 2021 If you are a guest, please visit the guest customer support website. We advise impacted partners to regularly check this article for further updates...

Attract travellers from countries and regions you want to target by offering Country Rates. Use Country Rates as part of your pricing strategy to unlock domestic and international...

With respect to virtual credit cards used to charge guests who pay online, Booking.com has two updates: firstly, for partners that meet eligibility criteria, we will reinstate...

Room upselling simply means offering your already-confirmed guests the opportunity to upgrade their reservations. This is also known as a ‘paid upgrade’. In the industry, upselling...

Sources used include: Guest Insights Survey Findings Research commissioned by Booking.com and independently conducted among a sample of adults who have taken a trip since May 2020...