Understanding the Booking.com extranet account types and access rights

Updated 4 days ago | 5 min read time
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The Booking.com extranet is an administrative dashboard for your property. Once you log in, you can access and update all the info displayed on your Booking.com property page, including payment options and policiesrooms and ratesphotos and descriptionsreviews, and the extranet inbox.

If you manage multiple properties, you may also be given access to a Group extranet page.


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Understanding the different types of accounts

In the extranet, you can create, manage, and remove user accounts. You can also manage their access across the platform.

To manage the different accounts, log in to the extranet and select the User account icon. Then from the drop-down menu, select Create and manage users

The following account types can be found in the extranet:

  • Primary – this is the account created when you sign the initial contract with us.
  • Admin –  this account holds all access rights to the extranet and can manage other types of user accounts.
  • User – this is a ‘regular’ account that can be created for your team members.
  • Chain – accounts created by the Booking.com team upon request from chain property partners. Its level of access can’t be self-managed.
  • Connectivity provider –  an account granted to connectivity providers that allows them to sign in to the extranet with limited, non-admin access.

Primary account

This account is linked to the partner agreement with our platform and all properties associated with this agreement. 

The primary account has full access to property management in the extranet, including sensitive compliance and financial information. There can only be one primary account, and its access to the extranet cannot be edited. 

The primary account can also grant and remove admin rights to other users. Read more about how to create a primary account and add/remove properties and users.

Admin account

A property can have multiple accounts designated as ‘“admins’” (administrators). There always needs to be at least one admin. Admins have access to all areas of the extranet, and can manage the access of other user accounts.

User account

This is a ‘regular’ user account that can be created for the team members who help manage your property. Permissions for these accounts can be changed by admin and primary accounts.


Understanding Group extranet and who can use it

Group extranet is a page available if you manage multiple properties and is the first page you see after logging into the extranet. Here’s how to log in:

  1. Go to the extranet
  2. Enter your username and click on Next 
  3. Enter your password and click on Log in

Group extranet includes a list of all your properties, as well as the statuses, arrival and departure times and incoming communication for each property from both guests and Booking.com. 

There are two access types for Group extranet: 

  • Primary – partners with this access type can access all pages.
  • Other – partners with this type of access can’t visit the Finance, Strategic Earnings and Analytics tabs.

There is no admin or other access level currently available on the Group extranet page. If you want to add new users, you must do it for each property. 


Managing users and their access to the extranet

If you have team members who help manage your property, it’s a good idea to create individual extranet user accounts for them. This can be done by both admin and primary accounts.

Each user account created can be given specific permissions for what it has access to in the extranet. For example, you may want to manage which team members can message guests, or restrict who has access to financial information. 

To create a new user account in the extranet:

  1. Log in to the extranet 
  2. Select the User account icon in the upper right corner
  3. Go to Create and manage users 
  4. On the next screen, go to Add a user 
  5. Enter the name and email of the new user 
  6. Click Next step: Set up access rights 
  7. Set the permissions for the new user’s account 
  8. Click Send invite

 

Note that by default, only admin and primary accounts can create new users and set permissions. User accounts can also be given permission to do this.

 

To edit an existing user’s permissions, find them in the list of accounts and select Manage. You can choose to add or remove permissions, or grant admin access. 

More about permissions

Permissions ensure that only the right people can access certain areas of your account. This helps keep your account secure, and the management of your property more organised. 

We recommend tailoring individual user permissions to fit the roles and responsibilities of your team. 

Permissions can be set for the following types of information and actions in the extranet:

  • Reservations: All areas related to reservation management, including change requests, charges, and guest messaging.
  • Rates & Availability: Management of property inventory and availability, rates, and guest policies.
  • Property details: Edit information about the property, including the public content displayed to potential guests (like descriptions and photos).
  • Performance data: Access to business performance data and analytics.
  • Finance: Access to financial documents and settings.
  • Promotions: Set up deals, discounts, and special offers.
  • Notification: Access to messages from Booking.com, managing contact information, and other notification settings.
  • Programmes: Management of opt-in programmes like Genius and Preferred Partner.
  • Manage users: Add/remove users and change their extranet permissions.
  • Connectivity provider: Manage connections with channel managers and other connectivity providers.

When a user tries to access a restricted area, they’ll be informed which of these permissions is needed. Users can always reach out to admins to request new permissions and expand their access.

 

Log in your Booking.com extranet following these steps.


 

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