Understanding the Booking.com extranet account types and access rights

Updated 3 days ago | 5 min read time
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The Booking.com extranet is an administrative dashboard for your property. Once you log in, you can access and update all the info displayed on your Booking.com property page, including payment options and policiesrooms and ratesphotos and descriptionsreviews, and the extranet inbox.

If you manage multiple properties, you may also be given access to a Group extranet page.


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Understanding the different types of accounts

On the right upper corner of your extranet page, you can see the User account icon. By clicking it, you can see the Create and manage users page in the dropdown menu. 

Here, you can create, manage and exclude login accounts to control the access to the extranet. It’s also possible to grant different permissions to users, which means limiting the parts of the extranet that people with an account can access.

The following account types can be found in the extranet:

  • Primary – this is the account created when you sign the initial contract with us
  • Admin –  this account holds all the primary rights and can be offered by the primary to other users
  • User – this account has limited rights on the extranet

Primary account

A property can only have one primary account. This account is linked to the partner agreement with our platform and properties mentioned in the contract are mentioned here. 

Because the primary account is the main account, you can’t remove it or add other properties that aren’t on the initial contract. You also can’t change the administrative rights offered to this account.

The primary account has extranet admin rights by default so that you can add or remove properties. This account can also grant and remove admin rights to other users. You can read more about how to create a primary account and add/remove properties and users.

Admin account

With an admin account, you can access the pages under the User account icon and all other extranet pages.

A property needs at least one admin account, meaning the last admin in a list of users can’t be removed. A property can also have an unlimited number of admins. An admin can also grant and remove admin rights to other users.

User account

This is a regular account, with limited permissions for the extranet. Holders of this account also can’t access the pages under the User account icon.


Understanding Group extranet and who can use it

Group extranet is a page available if you manage multiple properties and is the first page you see after logging into the extranet. Here’s how to log in:

  1. Go to the extranet sign-in page
  2. Enter your username and click on Next 
  3. Enter your password and click on Log in

Group extranet includes a list of all your properties, as well as the statuses, arrival and departure times and incoming communication for each property from both guests and Booking.com. 

There are two access types for Group extranet: 

  • Primary – partners with this access type can access all pages.
  • Other – partners with this type of access can’t visit the FinanceStrategic Earnings and Analytics tabs.

There is no admin or other access level currently available on the Group extranet page. If you want to add new users, you must do it for each property. 


Understanding and managing access rights for your extranet account

To help you manage your extranet account, you can create multiple user accounts, each with its own access rights for individual team members.

Here’s how you can create a new user account:

  1. Log in to the extranet or visit one of your properties’ extranet 
  2. Go to the User account icon in the right upper corner
  3. Click Create and manage users 
  4. Select Add a user
  5. Enter the name and email of the new user 
  6. Click Next step: set up access rights 
  7. Select the access rights for the new user’s account 
  8. Click Send invite 

You can edit the access rights of users by following these steps:

  1. Log in to the extranet or visit one of your properties’ extranet.
  2. Go to the User account icon in the right upper corner.
  3. Click Create and manage users.
  4. To give a user admin rights, select their username, go to Manage and click Grant admin rights
  5. Click Yes, confirm to finalise.
  6. To remove a user, click Remove user and select the username.

Only primary and admin accounts can grant or remove other users’ access rights. They can also restrict other users' access to the following parts of the extranet:

  • Rates & Availability
  • Inbox
  • Finance 
  • Property
  • Reservations 
  • Account 
  • Promotions

Keep in mind that setting these restrictions can impact a user’s access to your properties in the extranet.

You can check whether you have admin rights by following these steps:

  1. Log in to the extranet or visit one of your properties’ extranet 
  2. Go to the User account icon in the right upper corner
  3. Click Create and manage users 
  4. Go to Access rights
  5. Check if your user account is on the list and what access rights you’re entitled to

You can request admin rights by personally asking a property’s primary or admin user. They can grant you these rights by following the steps required to edit access rights.

 

Log in your Booking.com extranet following these steps.

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