We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.


How can I add a new verified phone number to my account?

Updated 1 month ago

You have two phone numbers associated with your Booking.com account. The first is a contact number, which we use to get in touch with you – you add this on the Account details page. The second is a verified phone number, which you can add on the Security page.

Logging into the extranet can require two-factor authentication. This is why we send PIN verification numbers to the phone number specified in the Security page. While you can use the same phone number in both Account details as well as Security, you’ll only receive PIN verification numbers on the phone number that’s added – and verified – on the Security page.

If you’d like to add an additional verified phone number, follow these steps:

  1. Log in to the extranet.
  2. Click on Account in the top-right corner of the page, then on Security.
  3. Click on Add new number on the right side of the page and enter the new phone number
  4. Select whether you want this phone number to receive Text messages & phone calls or Phone calls only.
  5. Click on Verify number – an email with a verification code will be sent to you.
  6. Open the verification email and click on Approve to finish up.

You’ll be able to receive PIN verification numbers on this phone number as soon as it’s been approved. Whenever you try to log in to the extranet, we’ll send a PIN verification number to all the verified phone numbers you have on your account.

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