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How to reset your extranet login details

Updated 1 day ago

To change your extranet login details, follow these instructions depending on what you want to change.

Table of contents

Changing your extranet password

Resetting your extranet password

Creating a new username


Changing your extranet password

Here’s how to change the password you use to log in to the extranet:

  1. Log in to the extranet
  2. Click on ‘Account’ and then click on ‘Change password
  3. Enter your current password, then enter and re-enter your new password
  4. Click on ‘Save

If you’ve forgotten your current password or your username – also known as ‘Login name’ or ‘Login ID’ – you’ll need to reset them instead.


Resetting your extranet password

If you’ve forgotten the password you use to log in to the extranet, here’s how to reset it:

  1. Go to the extranet sign-in page
  2. Click on ‘Having trouble signing in?’ and then click on ‘Forgot your password?
  3. Enter your username, then click on ‘Confirm
  4. To reset your password, click on the link in the email you receive from us

If you’re locked out of your account after five failed login attempts, you can still follow the steps above. A pop-up message will ask you to confirm your email address. Click ‘Yes, create my password’ and you’ll receive a link via email to reset it.

If you’ve also forgotten your username, select ‘Forgot your username?’ to contact one of our support teams.

 

 


Creating a new username

You can’t change the email address you use to log into the extranet. However, the account administrator (also known as the ‘admin user’) can create a new login using a different email address and then remove the old one. Here’s what they need to do:  

  1. Log in to the extranet
  2. Click on ‘Account’ and then click on ‘Create and manage users
  3. Select ‘Add a user’ then ‘New user
  4. Enter the user’s name and email address, then click on ‘Next step: set up access rights
  5. Select the access rights the user needs and then click on ‘Send invite

Once the user accepts the invite, they can log in to the extranet using the new email address. To remove the old login, the ‘admin user’ needs to:

  1. Log in to the extranet
  2. Click on ‘Account’ and then click on ‘Create and manage users
  3. Click on ‘Manage’ next to the old login
  4. Select ‘Remove user

To add another property to an account, here’s what the ‘admin user’ needs to do:

  1. Log in to the extranet
  2. Click on ‘Account’ and then click on ‘Create and manage users
  3. Select ‘Add a user’ then ‘Existing user
  4. Enter the login name and email address of the property
  5. Click on ‘Review access rights’ and then click on ‘Send invite

Once the property accepts the invite, it can also access the account.

If you want to change the email address you use to access an extranet account with five or more properties added to it, you’ll need to contact your local partner support team.

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