Adding and updating my contact details

Keeping your contact details up to date can help you keep in better contact with Booking.com and ensure you have seamless access to your extranet account at all times. 

You can add, change, or delete your contact information – such as mobile phone numbers and the names of any points of contact – via the extranet. 

Logging in to the extranet requires two-factor authentication to ensure your account is secured. That’s why, anytime you try to log in, we send a PIN verification number to the phone number specified and verified on the Security page. If you haven’t added a phone number there, we'll default to the phone number you provided when setting up your account. 

Learn more about securing your account.

What’s in this article

The importance of multiple contacts

Adding multiple contacts, such as phone numbers and additional points of contact, can help you and Booking.com stay in better contact with each other. This, in turn, can contribute to better guest experiences and higher review scores. This can also allow easy access in case of changes in contact information due to updated phone numbers or a change in staff. Keep in mind that you’ll only be able to update these settings per user account if you have admin rights for your extranet account. 

If several people manage your property, it can be useful to add multiple contacts based on their functions and responsibilities. This will ensure that each point of contact receives only relevant communications. For example, in addition to the primary point of contact, you can select:

• Reservations for the contact who manages reservations is in direct line with Customer Service and would like to receive message notifications
• Invoices for the contact responsible for your property’s administration, payments, and invoices
• Contracts for the contact in charge of contracts and legal updates
• Pricing for the contact who manages your property’s performance

Adding a new contact

If you want to add a new point of contact to your account, you can do so by following these steps: 

1. Log in to the extranet
2. Click on the User account icon in the top right corner of the page, then select Contacts
3. Select the relevant contact type, then click Add contact
4. Fill in the contact person’s details, then click Save changes

Changing your contact information

It’s important to update your contact information proactively. If you foresee a change to information, such as a new business email or a new phone number, it’s best to change these details ahead of time. 

If you’ve changed your email address, you might need to update your login details and your Partner Hub information too. 

If you'd like to update your existing contact information, follow these steps. 

1. Log in to the extranet

2. Click on the User account icon in the top right corner of the page, then select Contacts

3. Click Edit to change any of the existing details

4. Click Save changes to finalise

If you no longer have access to that email, please contact us for support. 

Please note: If you have multiple properties under your management, you must modify related contact details from the extranet account of each property ID.

Adding a verified phone number

You have, by default, two phone numbers associated with your Booking.com account. The first is the phone number that we use to get in touch with you – you add this on the User account page in the extranet. The second is a verified phone number, which we use to send you PIN verification numbers when you log in to your Booking.com account. We verify this number to ensure that it really belongs to you and that it's secure. We do this by email.

If you’d like to add an additional verified phone number, follow these steps.

1. Log in to the extranet
2. Click on the User account icon in the top right corner of the page, then select Security
3. Depending on your property type, you may need to click Enable edit for this property at the bottom of the page 
4. Click on Add new number on the right side of the page and enter the new phone number
5. Select whether you want this phone number to receive text messages and phone calls or phone calls only
6. Click on Verify number – you’ll then receive an email with a verification code
7. Open the verification email and click on Approve to finalise

You'll have to have access to your registered email to be able to approve the phone number before being able to use it.

You’ll be able to receive PIN verification numbers on this new phone number as soon as it’s approved. Whenever you try to log in to the extranet, we’ll send a PIN verification number to all the verified phone numbers you have on your account.

Having trouble signing in?

See how you can update your login details.

What contact information is shared with guests

We only share the contact details of your primary point of contact with guests in their booking confirmation. To protect both you and your guests’ privacy, we provide anonymous alias email addresses.

Looking for other topics related to your account?

How to log in to your Booking.com extranet

How to change account name, ownership or billing information

How to merge multiple accounts

How to manage my extranet account

Share your thoughts in the Partner Community