Managing properties and users on your primary account

Updated 2 days ago | 5 min read time
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A primary account is linked to your partner agreement with us and the properties associated with this agreement. You can’t add properties not linked to the partner agreement or remove admin access rights of primary accounts. 

A primary account can be attached to a property that is not linked to a partner agreement if it is added internally by us or if you were an existing partner when you were assigned a Legal Entity ID while adding a new property. However, any property added by a primary account will automatically become linked to a partner agreement. 

 


What’s in this article:


Checking if you have a primary account

Follow these steps to check which account type you have: 

  1. Log in to the extranet
  2. Click on the User account icon, then Create and manage users

If you have a primary account, the words ‘primary account’ will appear under your name. 

If you don’t have a primary account, you can make a request to create a primary account. In this article, you’ll find how to contact us for support.


Adding properties to your primary account

You can add properties to a primary account if those properties are part of the same partner agreement. If they're not, you'll need to create a new, non-primary user account to add those properties.

Adding properties under the same agreement

Once you've confirmed that you have a primary account, you can add properties under the same partner agreement to the account.

You need to be logged in with your primary account and you can simply click on "Add new property". You can find the button in the extranet header in the Group homepage tab. This will take you directly to the registration page.

Non-primary accounts will be blocked from registering additional properties.

Adding properties that are not under the same agreement

If the property you’d like to add isn't part of the same agreement, you can create a new, non-primary user account for that property by following these steps:

  1. Log in to the extranet
  2. Click on the User account icon, then select Create and manage users
  3. Select Add a user
  4. In the menu, select New user and create a new user with different login details
  5. Add the property to the new user's account

Adding users to your property

You can give users access to your property's extranet, even if they're not part of the partner agreement. You can do this for users who already have non-primary accounts, as well as those who have primary accounts but don't have access to your property in the extranet.

Adding existing users with non-primary accounts

You can add users who already have non-primary accounts by following these steps:

  1. Log in to the extranet
  2. Click on the User account icon, then select Create and manage users
  3. Select Add a user
  4. Select Existing user and enter their non-primary account details (username and email address)
  5. Click View access rights

 Adding new users with primary accounts

If someone already has a primary account, you can invite them to set up a non-primary account to access your property details in the extranet. Follow these steps to do so:

  1. Log in to the extranet
  2. Click on the User account icon, then Create and manage users
  3. Select Add a user
  4. Select New user and enter the name and email address of the person you want to add
  5. Click on Next step: Set up access rights
  6. Select what you’d like that person to have access to
  7. Click on Send invite to send an email with the invitation to them

Once they open the email and accept the invite, they can create a new account. They should use a different login name from the one they used for their primary account. 


Removing properties from your primary account

Primary accounts don’t allow properties to be removed from the account. This is because primary accounts are contractual login accounts, automatically containing all properties that belong to the same legal entity ID (same contract ID), so the only way for a property to be removed from a primary account is if your property is re-contracted, or if you change ownership to another owner or contract. If you need to request a change of ownership, please follow the steps explained in this article. If you need to terminate the contract with us, please have a look at this article.

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