Handling changes and cancellations

By setting up cancellation policies, you can let guests know what to expect if they cancel or change their booking – and protect yourself from a potential loss of income. There are...

To help you save time on handling common cancellation requests, we’ve created the Cancellation Fee Exceptions tool. The tool lets you pre-approve waived fees for eligible...

It’s important to let us know about any cancellation requests you receive from guests, so you’re not charged commission for these bookings. If a guest wants to cancel a reservation...

When a guest makes a booking, their reservation is confirmed immediately. So it’s not possible to reject a reservation. Depending on your policies, a guest may be able to cancel...

Even if a guest has booked a non-refundable rate, they may request to cancel this free of charge. You can use the Cancellation Fee Exceptions tool to automatically allow free...

Note: In response to the unprecedented disruption caused by the current travel restrictions, we have introduced a functionality that allows partners to process reservation date...