Channel Manager: Bookings
Find out what to do when bookings come in through your channel manager, how to manage your existing reservations and how to avoid overbookings.
If we receive prices and availability for your property via a provider, you won’t be able to set restrictions directly on Booking.com. It’s best to contact your
If the number of reserved rooms in your property management system (PMS) differs from the reservation details in the Booking.com extranet, please check this
It’s best to double-check whether these reservations are indeed coming from Booking.com. If you’re not sure, contact your channel manager provider.
It’s best to first double-check that this isn’t a previous booking which got cancelled and was therefore resold on Booking.com. Auto-replenishment on closed
We will email you with reservation details if the provider fails to retrieve the information. If this is happening regularly, please contact your provider to
If you experience technical issues with your channel manager, please contact your provider in the first instance. If you can’t reach your provider and need to