Handling overbookings when using a channel manager

Updated 12 months ago | 1.5 min read time

There are a number of reasons you might receive an overbooking even though you use a channel manager. This article contains information to help you identify and resolve the reason for overbookings you receive.

Auto-replenishment on closed rooms

If you’ve enabled the auto-replenishment on closed rooms feature, it may be that a previous booking has been cancelled and a new guest has now booked that room or unit. If this is the case, you don’t need to do anything – the feature is working as it’s meant to.

The auto-replenishment on closed rooms feature helps give you more visibility and boost your bookings on our platform. But if you’d like you to disable it, take a look at this article to find out how.

Channel manager issues

There may be an issue with the connection between your channel manager and our platform. If you think this could be the problem, contact your channel manager for help.

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