I’ve set up my channel manager but I'm not bookable on Booking.com. What should I do?

Updated 1 month ago
Save article

When you log on to your Booking.com extranet, you’ll see your property’s status next to your property’s name. If it’s not ‘Open/Bookable’, please contact us.

Otherwise, to check the status of the connection between your channel manager and Booking.com, just follow these steps:

  1. Log on to your Booking.com extranet.
  2. Click on the ‘Account’ icon in the top-right corner.
  3. Select Connectivity providerfrom the drop-down list. Here you’ll see whether your channel manager connection is active, or if you (or your provider) need to complete further steps.

If everything is ready, your status should read: ‘XML Connection currently active’. You can then follow your provider’s specific instructions on how to sync your property management system (PMS) with connected providers like Booking.com.

If you need help with this, please contact your provider.

What do you think of this page?

Traveller Review Awards

Find out if you’re a winner this year and get your new all-digital Award kit.

Download now