Why is a Booking.com reservation not showing in my Connectivity provider account?

Updated 1 month ago

There are a number of reasons that this can happen. However, it’s often because the reservation includes room types or rates that haven’t yet been updated in your Connectivity provider’s system. It can also happen if there were technical problems while the reservation was being processed.

Your Connectivity provider can look into this for you and tell you what went wrong.

What if I haven’t received an email about the reservation either?

Whenever a reservation can’t be added to your Connectivity provider’s system, you should receive an email to let you know. If you can see a reservation in the Booking.com extranet but not in your Connectivity provider account, and you also haven’t received an email about it, please double-check your email inbox and your junk mail folder.

If you still can’t find the email, please check the contact details we have for your property to make sure they’re still up to date. To do this, log in to the extranet, click on ‘Account’ in the top right-hand corner and then click on ‘Contacts’.

If this doesn’t help, please contact your Connectivity provider for assistance. They can check to see whether they’ve received the details of the reservation from us.

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