What to do if you aren’t receiving Genius email notifications

Updated 2 days ago | 1 min read time

If you’ve recently set up a Genius rate but aren’t receiving notifications by email, the first thing to check is that the bookings you’re receiving are all Genius rates. If you work with a Connectivity provider, it’s possible that the reservation hasn’t come through from their platform yet. If you think this might be the case, please contact your provider directly.

If this is a recurring issue, please reach out to our Connectivity team so that we can check your settings. You can do this by following these steps:

  1. Log in to the extranet
  2. Click on Inbox and then select Booking.com messages
  3. Click on See contact options and then on Property details and then on Other
  4. Click on See all contact options and then on Message
  5. In the text field, explain the issue you’re having in as much detail as possible
  6. If you have any relevant documents, you can attach those to the message
  7. Click Send message when you’re finished

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