Setting up and working with a Connectivity provider

Updated 3 weeks ago | 12 min read time
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To make the process of dealing with a channel manager as simple as possible, this article covers everything you need to know – from connection to configuration.


What’s in this article


Selecting a channel manager for the first time

To choose a channel manager for your property, follow the steps below. If the options described below aren’t available to you, please contact us via your extranet inbox.

  1. Log in to the extranet
  2. Click on Account and choose Connectivity provider from the drop-down menu
  3. Click on Search to start looking for a new channel manager
  4. Choose from the selection of preferred and recommended channel managers – click on More details if you’d like to learn more about the features we offer and the features different channel managers support
  5. Come to an agreement with the channel manager that best suits your needs

After completing these steps, you can connect your channel manager to your account.


Adjusting your settings and accepting a new channel manager connection

Here’s how to update your settings and connect your channel manager:

  1. Log in to the extranet
  2. Click on Account and choose Connectivity provider from the drop-down menu
  3. Select your provider from the list of search results
  4. Select the extranet features you want to integrate with your channel manager:
  • Rates and Availability: manage your property’s Rates & Availability through your channel manager
  • Reservations: manage your reservations on our platform through your channel manager
  • Content and photos: manage property and room or unit photos, amenities, policies, contact details and room or unit types and sizes (only available with some channel managers)
  • Tick the box to confirm that you agree to the terms and conditions, and then click on Connect

Once you accept the agreement, your new channel manager will receive an email containing your details and connection request. Once they receive this, they’ll start to perform the necessary mapping and configuration steps. If you are changing providers, you’ll stay connected to your old channel manager until the switching process is complete.

By default, the connection to your new channel manager will be automatically completed once they’ve confirmed everything is ready. If you’d rather complete the connection manually once your new channel manager has confirmed everything is ready, select Don’t connect me to the provider automatically and click on Save.

If you’ve chosen to complete the connection automatically, you’ll receive a notification in your extranet inbox once this happens and the connection status will change to active.

If you’ve chosen to complete the connection manually, you’ll receive an email with a link that you’ll need to click on to do this. If you are changing providers, the old channel manager connection will then be deactivated and the new one will become active.


Changing or disconnecting your channel manager

With our Quick Switch process, you can change to a new channel manager without having to take your property offline. If the options described below aren’t available to you, please contact us via your extranet inbox.

Instead of deactivating your old connection straight away, you’ll stay connected until the switch to a new channel manager is complete. That way you won’t miss out on any potential bookings because of the switch.

To change your channel manager, follow these steps:

  1. Log in to the extranet
  2. Click on Account and select Connectivity provider from the drop-down menu
  3. Click on Switch to a new channel manager to start the Quick Switch process to a new channel manager (make sure you don’t deactivate your old connection)
  4. Search for and choose one of our preferred or recommended channel managers and set up an agreement with them

Once you accept the agreement, your new channel manager will receive an email containing your details and connection request. Once they receive this, they’ll start to perform the necessary mapping and configuration steps. Similar to the previous scenario that does not use Quick Switch, you’ll stay connected to your old channel manager until the switching process is complete.

By default, the connection to your new channel manager will be automatically completed once they’ve confirmed everything is ready. If you’d rather complete the connection manually once your new channel manager has confirmed everything is ready, select Don’t connect me to the provider automatically and click on Save.

If you’ve chosen to complete the connection automatically, you’ll receive a notification in your extranet inbox once this happens and the connection status will change to active.

If you’ve chosen to complete the connection manually, you’ll receive an email with a link that you’ll need to click on to do this. The old channel manager connection will then be deactivated and the new one will become active.

Don’t forget to work with your new channel manager to refresh your rates and availability in the extranet.


Disconnecting from a channel manager without connecting to a new one

To disconnect from your current channel manager without connecting to a new one, follow these steps:

  1. Log in to the extranet
  2. Click on Account and select Connectivity provider from the drop-down menu
  3. Click on Deactivate to cancel the connection to your current channel manager

Once the connection is deactivated, all your previous settings will be reset. You’ll be able to manually manage your rates, availability and bookings again.

Before disconnecting or switching, it’s a good idea to check your agreement with your current channel manager. You may also need to cancel the connection directly with them.

If you decide later that you’d like to connect to another channel manager, just repeat the steps under Choosing a channel manager for the first time.


Changing a channel manager for multiple properties

Using the Bulk Edit tool in the group extranet, you can perform the following tasks for multiple properties at the same time:

  • Change your channel manager without taking your properties offline
  • Connect to a new channel manager if you don’t already have one

If you’d like to change your channel manager or connect to a new one, follow these steps:

  1. Log in to the group extranet and click on Bulk editing
  2. Under Connectivity provider, search for Manage connectivity provider as a topic and click on Choose this topic
  3. Search for a channel manager and click on More details to view the features that it supports
  4. Click on Connect to request a connection with your selected channel manager and choose the features that you’d like to integrate, then click on Next
  5. Choose the specific properties that you’d like to connect to the new channel manager, then click on Check and confirm changes
  6. Review the changes you want to make and then click on Apply change

The Bulk Edit tool is currently only available to multi-property partners who hold a group extranet account. Learn more about registering multiple properties.


Checking if your channel manager connection is live

To check the status of the connection between our platform and your channel manager, follow these steps:

  1. Log in to the extranet
  2. Click on Account 
  3. Select Connectivity provider from the drop-down menu

Once you complete step 3, you’ll be able to see whether your channel manager connection is active or if you need to complete further steps.


Using the Connectivity errors page

If you use a channel manager, the Connectivity errors page in the extranet lets you know about availability-related errors.

These errors can occur when you try to update rates and Rate Plans that are active in your channel manager but not in the extranet.

How to find the Connectivity errors page

  1. Log in to the extranet
  2. Click on Rates & Availability
  3. Select Connectivity errors from the drop-down menu

If you don’t have a channel manager or your property doesn’t have any availability-related errors, you won’t be able to see this option in the drop-down menu. 

Depending on which Room-rate or Rate Plan is showing an error, you can take the following steps:

  1. Click on Add missing room (or rate) type
  2. Activate the missing Room-type or Rate Plan as you would normally
  3. Click on Dismiss to close the notification

If you choose to dismiss the notification, in your channel manager you should also deactivate the Room-rate or Rate Plan. As a result, further options are provided:

  • Maybe later: the notification will be silenced until the error occurs again
  • I’ll fix the issue on My Provider: the notification will be dismissed

We recommend that you fix these issues within your channel manager. You can identify Room-rate and Rate Plan issues using your channel manager by searching for their codes, which you’ll also find on the Connectivity errors page in the extranet.

Understanding the types of errors

  • Rate not active for a room or unit: you may be trying to update availability for a room or unit with a rate that hasn’t been activated in the extranet for that specific room or unit
  • Rate does not exist for a room or unit: you may be trying to update availability for a room or unit with a rate that doesn’t exist for that specific room or unit

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