We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.


Why is a Booking.com reservation not showing in my Connectivity provider account?

Updated 4 months ago

There are a number of reasons that this can happen. However, it’s often because the reservation includes room types or rates that haven’t yet been updated in your Connectivity provider’s system. It can also happen if there were technical problems while the reservation was being processed.

Your Connectivity provider can look into this for you and tell you what went wrong.

What if I haven’t received an email about the reservation either?

Whenever a reservation can’t be added to your Connectivity provider’s system, you should receive an email to let you know. If you can see a reservation in the Booking.com extranet but not in your Connectivity provider account, and you also haven’t received an email about it, please double-check your email inbox and your junk mail folder.

If you still can’t find the email, please check the contact details we have for your property to make sure they’re still up to date. To do this, log in to the extranet, click on ‘Account’ in the top right-hand corner and then click on ‘Contacts’.

If this doesn’t help, please contact your Connectivity provider for assistance. They can check to see whether they’ve received the details of the reservation from us.

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