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Travel Proud FAQ

Updated 4 days ago | 3 min read time
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Why do I need to take a training session to become Proud Certified?

Travel Proud certification is a way for us to tell travellers what they can expect if they stay at your property. The Proud Hospitality training session helps prepare you to offer your guests what being Proud Certified promises. The 75-minute online course covers the barriers that LGBTQ+ guests often face, and will help you to make your property more inclusive by seeing things from a different perspective. The course is offered in English and is hosted live by two experts, who you can interact with and ask questions.

What’s HospitableMe?

HospitableMe is a global strategy and education company specialised in inclusive hospitality. They are particularly focused on the travel industry, empowering businesses to engage with LGBTQ+ guests in authentic and personalised ways. We developed our Proud Hospitality training session in partnership with them, to help you understand the unique challenges faced by LGBTQ+ travellers.

How much does the training session cost?

Nothing at all. We’re serious about making it easier for everyone to experience the world. That’s why it’s important that we make travel more inclusive, and why we’re not charging our partners for the training session. Our only requirement is that you’re as serious as we are about putting what you learn into practice and identifying ways to remove barriers for LGBTQ+ travellers at your property.

What has Booking.com done to make itself more inclusive?

Proud Hospitality and Proud Certified are just part of what we’re doing to become more inclusive. The Book Proud part of the Travel Proud programme also involves overhauling the language we use on Booking.com – to make sure it’s inclusive not just for LGBTQ+ travellers, but for everyone.

Inclusiveness is in our own company’s DNA as well. We believe our teams do their best work when they’re able to comfortably be themselves. We’re proud to be number one in the Financial Times’ Diversity Leaders 2020 list of European employers. And for over five years, our B.Proud employee resource group has supported LGBTQ+ staff and allies, helping to foster an even more diverse, inclusive culture at Booking.com.

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