Do I pay commission on cancelled bookings?

We charge commission on confirmed stays and non-refundable bookings (regardless of whether the guest stayed at your property or not).

Other than confirmed stays, you have to pay commission when:

• You charge guests for non-refundable or partially non-refundable no-shows or cancellations
• You charge guests who cancel after the free cancellation period has ended

  You don’t have to pay commission when:

• You choose to waive the cancellation fee for non-refundable bookings
• You’ve correctly marked the guest as a no-show and chose to waive the cancellation fee
• You’ve marked the credit card as invalid because you were unable to charge the guest

  You can find further information on cancellations in this article.