Do I pay commission on cancelled bookings?

Updated 2 weeks ago

We charge commission on confirmed stays and non-refundable bookings (regardless of whether the guest stayed at your property or not).

Other than confirmed stays, you have to pay commission when:

  • You charge guests for non-refundable or partially non-refundable no-shows or cancellations
  • You charge guests who cancel after the free cancellation period has ended

  You don’t have to pay commission when:

  You can find further information on cancellations in this article.  

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